Senior Network Services IT Specialist & Customer Support

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys; Pittsburgh (Allegheny County); On-site; USD 85,000 - 110,000; Full time

Job summary

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys seeks candidates for an IT management role at the GS-12 level.

The position requires meeting competency-based standards and possessing the specialized experience described below to support agency IT services. Qualified applicants should have experience in configuring, installing, and managing network systems, monitoring performance, and providing customer IT support within a federal environment.

Qualifications

• Attention to Detail: thorough and accurate work.
• Customer Service: assess needs and provide information to users.
• Decision Making: make sound, informed, objective decisions; adapt to changing conditions.
• Information Management: identify information needs and organize data.
• Interpersonal Skills: maintain professional relationships across diverse groups.
• Oral Communication: convey information clearly to varied audiences.
• Problem Solving: identify issues and evaluate solutions.
• Teamwork: promote cooperation and achieve goals.
• Technical Competence: apply IT knowledge and advise on technical issues.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competence

Job description

Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys seeks candidates for an IT management role at the GS-12 level.

The position requires meeting competency-based standards and possessing the specialized experience described below to support agency IT services. Qualified applicants should have experience in configuring, installing, and managing network systems, monitoring performance, and providing customer IT support within a federal environment.