IT Service Desk Specialist I – Windows and AD Support

SAN-Diego-County-Credit-Union; San Diego (CA); On-site; USD 41,000 - 52,000; Full time

Job summary

SAN-Diego-County-Credit-Union is hiring a Technical Support Specialist I to provide frontline IT service desk support, diagnose issues, and resolve hardware and software problems across departments and branches.

The role requires an Associates degree or equivalent, plus experience with Windows, Office, Outlook, and AD. You will manage user accounts, assist with device provisioning, and ensure timely problem resolution in a dynamic environment.

Qualifications

• Associates degree or equivalent work experience.
• A+ certification or 2 additional years of relevant work experience; or 2 years of internal SDCCU member facing experience may be considered.
• 2 years of experience supporting PC systems, hardware and software, in a professional capacity.
• Enterprise level competency with Microsoft Windows, Office and Outlook.
• Basic knowledge of Networking, Desktop and/or Laptop imaging.
• Working knowledge of Active Directory.
• Professional and effective interaction, verbal and written communication skills.
• Demonstrated ability to coordinate concurrent projects and tasks, self-organize and prioritize meeting deadlines.
• Track record of applying critical thinking and effective problem-solving skills.
• Prior experience with service desk ticketing systems preferred.
• Win10, Win11, and virtual desktop familiarity preferred.
• Office 2016, 2019, O365 familiarity preferred.
• Zoom and MS Teams familiarity preferred.

Responsibilities

• Receive, process, and resolve IT service desk requests.
• Provide technical support to all departments and branches.
• Provide excellent Customer Service and support for trouble desk issues.
• Escalate service desk requests and provide status updates to users.
• Install and Support PC’s, phones, and other equipment.
• Install and configure software applications.
• Adds/moves/changes to user accounts in Active Directory and other applications.
• Troubleshoot computer hardware and software.
• Troubleshoot Email and Mobile Devices.
• Basic printer configuration and support.
• Assist with initial configuration of new equipment & software.
• Install and configure software applications utilizing endpoint management solution.
• Active Directory triage/troubleshooting.
• Telecom duties include system administration tasks such as activating phones, setting up users and agents, configuring queues and extensions, and monitoring performance.
• Participate in AML/BSA compliance training as assigned. Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures

Skills

A+ certification

PC hardware/software support

Windows/Office/Outlook

Networking basics

Active Directory

Communication skills

Project coordination

Service desk experience

Win10/Win11/VDI familiarity

Office 2016/2019/O365 familiarity

Zoom/MS Teams familiarity

Education

Associates degree or equivalent

Job description

SAN-Diego-County-Credit-Union is hiring a Technical Support Specialist I to provide frontline IT service desk support, diagnose issues, and resolve hardware and software problems across departments and branches.

The role requires an Associates degree or equivalent, plus experience with Windows, Office, Outlook, and AD. You will manage user accounts, assist with device provisioning, and ensure timely problem resolution in a dynamic environment.