IT Service Desk Specialist — Hybrid Onsite/Remote Support

The Fountain Group; Painted Post (NY); Hybrid; USD 26,000 - 28,000; Full time

Job summary

The Fountain Group in Painted Post, NY is seeking a hands-on IT Helpdesk professional for a 6+ month assignment. The role is hybrid: 3 days onsite and 2 days remote, Monday–Friday, first shift, offering pay of $19–$20 per hour.

You will join the Service Desk, act as a single point of contact for users, perform troubleshooting and route tickets to higher levels as needed. A high school diploma is required, with 2+ years of helpdesk experience and strong customer service.

Qualifications

• High School Diploma required; degree or certification is a plus.
• 2+ years of IT Helpdesk or Service Desk experience is required.
• Customer service experience, preferably in a call center environment.
• Strong technical abilities, including knowledge and skill with computers and mobile devices.
• Familiarity with Microsoft Azure is a plus.
• Active Directory Administration is a plus.
• Experience resolving Outlook issues such as mail file size and data files is a plus.

Responsibilities

• Provide support for authorized IT devices and platforms in use by the company.
• Serve as a single point of contact for the user community; troubleshoot and resolve issues.
• Route tickets to specialized or advanced level support as needed.
• Support channels include phone, chat, and walk-up.

Skills

IT Helpdesk experience

Customer service

Troubleshooting

Computers & mobile devices

Strong technical abilities

Education

High School Diploma

Tools

Microsoft Azure

Active Directory

Outlook

Job description

The Fountain Group in Painted Post, NY is seeking a hands-on IT Helpdesk professional for a 6+ month assignment. The role is hybrid: 3 days onsite and 2 days remote, Monday–Friday, first shift, offering pay of $19–$20 per hour.

You will join the Service Desk, act as a single point of contact for users, perform troubleshooting and route tickets to higher levels as needed. A high school diploma is required, with 2+ years of helpdesk experience and strong customer service.