IT Service Desk Specialist – Hybrid Cloud & End-User Support

Cpflexpack; Bristol Township (Bucks County); On-site; USD 45,000 - 65,000; Full time

Job summary

Cpflexpack is seeking an IT Service Desk Specialist to deliver remote and on-site support across our multi-site manufacturing environment, operating within a hybrid cloud and hybrid identity framework (Microsoft 365, Entra ID, AD). The role requires troubleshooting, strong customer service, and readiness to work after hours or weekends when needed.

The incumbent will install and configure hardware and cloud-managed endpoints, respond to tickets, manage identities, licenses, and devices through

Qualifications

• Customer service mindset with ability to translate technical concepts for end users.
• Experience supporting Windows, macOS, iOS and Android devices.
• Familiarity with hybrid identity environments and SSO/conditional access.
• Experience creating and tracking service desk reports and SLA adherence.
• Collaborative and able to travel to off-site locations when required.

Responsibilities

• Install and configure hardware, software, and cloud-managed endpoints.
• Respond to tickets per SLA guidelines.
• Manage identities, groups, and licenses in Entra ID and Intune.
• Support Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
• Onboard/offboard hybrid AD and Entra ID accounts.
• Provide onsite and remote end-user support.
• Lead or participate in projects to improve customer experience.
• Create documentation for staff training.

Skills

Customer service

Remote and on-site support

Hybrid identity

Microsoft Entra ID

Microsoft Intune

Azure / Microsoft 365

Windows/macOS/iOS/Android

Ticketing SLA adherence

Education

Some college education

Bachelor’s degree (preferred)

Tools

Microsoft Entra ID

Intune

Azure

Microsoft 365

Active Directory

Job description

Cpflexpack is seeking an IT Service Desk Specialist to deliver remote and on-site support across our multi-site manufacturing environment, operating within a hybrid cloud and hybrid identity framework (Microsoft 365, Entra ID, AD). The role requires troubleshooting, strong customer service, and readiness to work after hours or weekends when needed.

The incumbent will install and configure hardware and cloud-managed endpoints, respond to tickets, manage identities, licenses, and devices through