Remote-Ready IT Desktop Support Specialist

UnifyCX; San Antonio (TX); Hybrid; USD 45,000 - 65,000; Full time

Job summary

UnifyCX is seeking an IT Desktop Support Specialist to deliver Level 1–2 technical support across our dispersed offices and remote users. You will troubleshoot Windows 10/11, manage user accounts via Entra ID/AD, and support Microsoft 365 and endpoint management with Intune.

You will also handle device provisioning, onboarding/offboarding, security controls, and ticketing within a global IT framework, ensuring timely, compliant, and customer-focused service delivery.

Qualifications

• 2–3 years in IT Desktop Support, Help Desk, or IT Technical Support.
• Hands-on experience with Microsoft Entra ID, Microsoft Intune, and on-premises Active Directory.
• Strong knowledge of Windows 10/11 operating systems and troubleshooting.
• Experience providing remote technical support to users across multiple locations.
• Working knowledge of Microsoft 365 administration and troubleshooting.
• Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi‑Fi.
• Familiarity with Group Policy, endpoint security, and Windows device management.
• Experience using remote support tools and IT ticketing systems.
• Ability to independently diagnose technical issues and follow escalation procedures.
• Strong organizational, communication, analytical, and customer service skills.
• Ability to manage multiple tasks and prioritize incidents based on urgency and business impact.

Responsibilities

• Provide Level 1 and Level 2 technical support for desktops, laptops, peripherals, and enterprise applications.
• Troubleshoot Windows 10/11 OS, software installations, drivers, hardware issues, and workstation performance.
• Diagnose and resolve connectivity issues involving LAN, Wi-Fi, VPN, DNS, and DHCP.
• Install, configure, maintain, and troubleshoot desktops, laptops, monitors, headsets, and other IT equipment.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and other Office apps.
• Resolve user authentication, application access, and workstation performance issues.
• Provide remote desktop assistance using approved enterprise remote support tools.
• Create, modify, disable, and manage user accounts in Ent​ra ID and on-prem AD.
• Manage security groups, OUs, and user permissions per IT policies.
• Assist with onboarding/offboarding, password resets, and account lockouts.
• Troubleshoot authentication, account sync, and domain issues in hybrid identity environments.
• Assist with GPOs, workstation security settings, and policy troubleshooting.
• Support MFA, SSPR, and Microsoft 365 identity-related issues.
• Enroll, configure, and manage Windows devices using Intune.
• Deploy and troubleshoot applications, configuration profiles, and endpoint policies.
• Monitor device compliance and resolve noncompliant endpoints.
• Assist with Windows Autopilot provisioning, device enrollment, and Hybrid Join.
• Help with Windows updates, patch deployment, and endpoint security baselines.
• Perform remote device actions, including sync, restart, retirement, and wipe.
• Support BitLocker encryption, recovery key management, and endpoint security configurations.
• Ensure devices comply with IT security standards.

Skills

Customer service

Problem solving

Communication

Organizational skills

Multitasking

Team collaboration

Education

Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)

Microsoft Certified: Identity and Access Administrator Associate (SC-300)

CompTIA A+

CompTIA Network+

Bachelor's degree in IT or related field

Tools

Microsoft Entra ID

Microsoft Intune

Active Directory

Microsoft 365

Windows 10/11

VPN clients

PowerShell basics

IT ticketing systems

Job description

UnifyCX is seeking an IT Desktop Support Specialist to deliver Level 1–2 technical support across our dispersed offices and remote users. You will troubleshoot Windows 10/11, manage user accounts via Entra ID/AD, and support Microsoft 365 and endpoint management with Intune.

You will also handle device provisioning, onboarding/offboarding, security controls, and ticketing within a global IT framework, ensuring timely, compliant, and customer-focused service delivery.