IT Service Desk Specialist – End-User & AD Support

Kforce Inc; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Job summary

Kforce is seeking an IT Service Desk Support Specialist in Tampa, FL to join their global operations team. This role focuses on providing first- and second-level technical support for end users in a corporate environment, delivering strong customer service and timely issue resolution.

Responsibilities include phone and email support for hardware, software, and network issues; managing Active Directory accounts; onboarding/offboarding assistance; documenting incidents in the ticketing system; and

Qualifications

• Bachelor's degree required.
• 3-5 years of Level 1 Help Desk / Service Desk experience in a corporate IT environment.
• Basic technical certifications such as A+, Network+, MCP or equivalent.
• Strong knowledge of computer hardware, software and Microsoft Office.

Responsibilities

• Provide phone and email support for hardware, software, network, and peripheral issues.
• Serve as first point of contact for desktop, laptop, printer, and application issues.
• Manage user account administration including password resets and access requests.
• Support onboarding and offboarding activities including Active Directory management.
• Diagnose, troubleshoot, resolve, and escalate technical issues as needed.
• Document and manage incidents in the IT ticketing system.
• Collaborate with internal IT teams for timely issue resolution.
• Participate in special projects and additional duties as assigned.

Skills

Customer service

Troubleshooting

Communication

Team collaboration

Independent work

Education

A+ Certification

Network+ Certification

MCP Certification

Tools

Active Directory

MS Office

Job description

Kforce is seeking an IT Service Desk Support Specialist in Tampa, FL to join their global operations team. This role focuses on providing first- and second-level technical support for end users in a corporate environment, delivering strong customer service and timely issue resolution.

Responsibilities include phone and email support for hardware, software, and network issues; managing Active Directory accounts; onboarding/offboarding assistance; documenting incidents in the ticketing system; and