IT Service Desk Pro: Customer-Focused Support

RL Canning; Illinois; On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Short-Term Disability Insurance

Paid Time Off

401(k) retirement savings plan with employer matching

Job summary

RL Canning is seeking a Service Desk Analyst in Illinois to coordinate and resolve IT support incidents. This role requires strong customer service skills, technical proficiency in IT systems, and an associate degree in information technology is preferred.

Responsibilities include interacting with customers effectively, providing updates, and assisting users with IT processes. The position offers a full-time hourly wage ranging from $19.00 to $21.00, alongside a comprehensive benefits package.

Qualifications

• Strong understanding of information technology systems, including end-user computing devices.
• Ability to learn quickly and apply new concepts.
• Demonstrated experience balancing multiple priorities.

Responsibilities

• Engage effectively with customers to resolve incidents.
• Advise customers on known solutions.
• Provide status updates and assistance with IT services.

Skills

Customer service skills

Technical support experience

Understanding of IT systems

Microsoft Office Suite proficiency

Problem-solving skills

Education

Associate degree in information technology

Tools

Microsoft Office Suite

Gmail

Google Docs

Chrome

Job description

RL Canning is seeking a Service Desk Analyst in Illinois to coordinate and resolve IT support incidents. This role requires strong customer service skills, technical proficiency in IT systems, and an associate degree in information technology is preferred.

Responsibilities include interacting with customers effectively, providing updates, and assisting users with IT processes. The position offers a full-time hourly wage ranging from $19.00 to $21.00, alongside a comprehensive benefits package.