IT Service Desk Manager: Lead User-Centric IT (Onsite)

QuantumScape; San Jose (CA); On-site; USD 127,000 - 193,700; Full time

Benefits offered by this job

Annual bonus

Generous RSU/Equity package

Employee Stock Purchase Plan (ESPP)

Employee paid health care

Job summary

A leading energy storage company located in San Jose, California, is seeking an IT Service Desk Manager to enhance user support experiences. This critical role requires a service-oriented leader with over 10 years of IT experience and strong analytical skills. Responsibilities include transforming the Service Desk for improved user satisfaction, establishing service standards, and collaborating across departments. The expected salary range is $127,000 to $193,700 with additional benefits including an annual bonus and RSU/Equity package.

Qualifications

• 10+ years of progressive IT experience.
• 3+ years of leading Service Desk teams.
• Experience with ITSM platforms.

Responsibilities

• Transform the Service Desk into a user-centric organization.
• Own end-to-end Service Desk function.
• Ensure high SLA compliance and reduced MTTR.

Skills

Analytical skills

IT service management

Communication

Stakeholder management

Service Desk leadership

Education

Bachelor's degree in technology-related field

Tools

ManageEngine

Jira

Microsoft 365

Job description

A leading energy storage company located in San Jose, California, is seeking an IT Service Desk Manager to enhance user support experiences. This critical role requires a service-oriented leader with over 10 years of IT experience and strong analytical skills. Responsibilities include transforming the Service Desk for improved user satisfaction, establishing service standards, and collaborating across departments. The expected salary range is $127,000 to $193,700 with additional benefits including an annual bonus and RSU/Equity package.