IT Service Desk Leader — Build Fast, Customer-First Support

Idahoan Foods, LLC; Fargo (ND); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Downtown Fargo office

Comprehensive benefits package

Core values

Job summary

R.D. Offutt Company in Fargo, ND is seeking an IT Service Desk Manager focused on solving problems and leading people.

You’ll grow a high-performing service desk, deliver fast, reliable support, and cultivate a customer-first culture that makes end users feel heard and supported. You’ll coach and develop your team, drive technology adoption across the business, and streamline processes to improve daily operations.

Qualifications

• 5+ years of technology leadership experience.
• Customer-focused mindset delivering great service.
• Strong troubleshooting and adaptability to new systems.
• Excellent communication with technical and non-technical audiences.
• Strong organization and project management to manage competing priorities.
• Associate degree or higher in CS, Management, Accounting, or a related field.

Responsibilities

• Lead the Service Desk team and deliver fast, reliable support.
• Create a customer-first culture where people feel heard and supported.
• Coach, mentor, and grow a high-performing team.
• Partner with teams to roll out new tools, systems, and processes.
• Identify trends and improve processes to deliver better support.
• Refer to full job description for the complete duties.

Skills

IT leadership

Customer focus

Technical problem-solving

Communication

Organization & PM

Education

Associate degree or higher in CS/Management/Accounting or related field

Job description

R.D. Offutt Company in Fargo, ND is seeking an IT Service Desk Manager focused on solving problems and leading people.

You’ll grow a high-performing service desk, deliver fast, reliable support, and cultivate a customer-first culture that makes end users feel heard and supported. You’ll coach and develop your team, drive technology adoption across the business, and streamline processes to improve daily operations.