Service Desk Analyst I - Fast-Paced IT Support

Doosan Corporation; West Fargo (ND); On-site; USD 45,000 - 52,000; Full time

Job summary

Doosan Digital Innovation America, LLC in West Fargo, ND is seeking a Service Desk Analyst I to provide World Class support to Bobcat Dealers and Customers in a fast-paced team environment.

The role involves handling inquiries via social media, phone, chat, email, and electronic forms, documenting interactions, using Knowledge Center articles, creating reference guides, and collaborating with product teams.

Qualifications

• Bachelor Degree in a Business, Communications, or IT related field or comparable work experience in Customer Service or Service/Help Desk environments.
• Strong oral and written communication skills.
• Able to work in a group environment and collaborate on issues.
• Customer Service or Service/Help Desk experience preferred.
• Experience creating documents such as work instructions.
• Minimum Experience: 0>2 years
• Travel Standard :< 10%

Responsibilities

• Supports Bobcat Dealers and Customers via social media, Phone, Chat, Email, and Electronic form submission.
• Documents interactions within case management solution
• Utilizes context clues and established Knowledge Center Support articles to resolve customer issues
• Creates and maintains reference guides and how to guides
• Transfer unresolved inquiries/issues to subject matter experts
• Collaborate with Bobcat business and product teams
• Facilitate communication between subject matter experts and the dealer and/or customer
• Keeps up to date/knowledgeable on product lines, applications, and offerings

Skills

Customer service

Communication

Team collaboration

Documentation

Basic IT skills

Education

Bachelor's degree in Business/Communications/IT

Job description

Doosan Digital Innovation America, LLC in West Fargo, ND is seeking a Service Desk Analyst I to provide World Class support to Bobcat Dealers and Customers in a fast-paced team environment.

The role involves handling inquiries via social media, phone, chat, email, and electronic forms, documenting interactions, using Knowledge Center articles, creating reference guides, and collaborating with product teams.