IT Service Desk Lead (Temporary) – Elevate Campus Support

Elizabeth City State University; Elizabeth City (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

Elizabeth City State University is seeking a temporary Client Support Manager III to lead the IT Service Desk for about 100 days while a permanent hire is sought. You will supervise daily operations, handle urgent escalations, and coordinate with campus customers to resolve issues promptly.

Qualified candidates will have strong ITSM knowledge, leadership, and excellent communication skills. Preference given to candidates with PMP, ITIL, or CompTIA certifications and higher education IT

Qualifications

• Knowledge of IT Service Desk operations, incident and problem management, escalation procedures, and IT service-management practices.
• Strong leadership, staff supervision, communication, analytical, and problem-solving skills.
• Ability to prioritize competing requests, manage urgent technical issues, and document procedures.

Responsibilities

• Provide leadership and oversight for the IT Service Desk operations for ~100 days.
• Supervise Service Desk operations and manage urgent/complex escalations.
• Monitor requests and incidents; coordinate communications with campus customers and ensure timely resolution.

Skills

IT Service Desk operations

Incident management

Escalation procedures

Leadership

Staff supervision

Communication

Analytical skills

Problem solving

Education

Bachelor's degree in CS/IT/Leadership

5+ years of experience in Service Desk

2+ years of supervising Service Desk teams

Tools

ITSM platforms

Endpoint security coordination

Job description

Elizabeth City State University is seeking a temporary Client Support Manager III to lead the IT Service Desk for about 100 days while a permanent hire is sought. You will supervise daily operations, handle urgent escalations, and coordinate with campus customers to resolve issues promptly.

Qualified candidates will have strong ITSM knowledge, leadership, and excellent communication skills. Preference given to candidates with PMP, ITIL, or CompTIA certifications and higher education IT