Help Desk Manager — IT Support Leader

State of South Carolina; South Carolina; Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health and Life Insurance

Retirement Programs

Paid Tuition

Dependent Scholarships

Annual Leave

Sick Leave

13 Paid Holidays (including anextended

Paid Parental Leave

Professional Development Opportunities

Résumé du poste

University of South Carolina Beaufort seeks a dynamic Help Desk Manager to lead our Information Technology Support Services team across three campus locations. You will oversee a high-performing group of full-time staff and student employees, delivering responsive, professional support for all end-users and safeguarding critical data and infrastructure.

The role focuses on service excellence, event support, and efficient workflows, managing Tier 1/2, Classroom & A/V, and Desktop Engineering,

Qualifications

• Strong judgment in organizing work and setting priorities.
• Customer-first mindset with adaptability to evolving needs.
• Ethical, professional, and interpersonal skills.
• Solutions-based problem solving.
• Willingness to learn and grow in information technology.

Responsabilités

• Lead Helpdesk Operations: Manage Tier 1 and Tier 2 support, Classroom & A/V Support, and Desktop Engineering.
• Ensure Service Excellence: Monitor performance through user feedback and ticket resolution metrics.
• Support Campus Events: Provide technical support for events, from planning to execution.
• Optimize Workflows: Review and assign incoming tickets, conduct weekly audits, and balance team workloads.
• Maintain Continuity: Provide supplemental staffing to ensure uninterrupted support services.

Connaissances

Judgment & Prioritization

Customer-first mindset

Ethical & professional

Interpersonal skills

Growth mindset

Description du poste

University of South Carolina Beaufort seeks a dynamic Help Desk Manager to lead our Information Technology Support Services team across three campus locations. You will oversee a high-performing group of full-time staff and student employees, delivering responsive, professional support for all end-users and safeguarding critical data and infrastructure.

The role focuses on service excellence, event support, and efficient workflows, managing Tier 1/2, Classroom & A/V, and Desktop Engineering,