IT Service Desk Intern — Hands-On IT Support

State of North Carolina - Office of the State Auditor; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

Raleigh office internship

Supervised hands-on projects

Job summary

The North Carolina Office of the State Auditor is seeking a Service Desk intern to learn on the job in our IT Division. You will help manage daily tickets, assist with technology issues, and interact with agency employees both virtually and in person under supervision.

Qualified candidates are rising juniors or seniors majoring in Information Technology, Computer Science, Information Systems, Software Engineering, or related fields with a 3.0 GPA or higher.

Qualifications

• Rising junior or senior pursuing IT-related degree with a 3.0 GPA or higher.
• Exposure to opening, routing, and closing Service Desk tickets.
• Supervised on-the-job training in a IT Service Desk environment.

Responsibilities

• Assist with daily Service Desk tickets and issue resolution.
• Interact with employees virtually and in person to provide technology support.
• Close tickets in a timely manner under supervision.

Skills

Service Desk basics

Ticketing system usage

In-person & virtual interaction

Education

Information Technology / Computer Science / Information Systems / Software Engineering major, GPA 3.0+

Tools

Service Desk ticket system

Job description

The North Carolina Office of the State Auditor is seeking a Service Desk intern to learn on the job in our IT Division. You will help manage daily tickets, assist with technology issues, and interact with agency employees both virtually and in person under supervision.

Qualified candidates are rising juniors or seniors majoring in Information Technology, Computer Science, Information Systems, Software Engineering, or related fields with a 3.0 GPA or higher.