IT Service Desk Intern

State of North Carolina - Office of the State Auditor; North Carolina; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly rate

Raleigh office internship

Supervised hands-on projects

Job summary

The North Carolina Office of the State Auditor is seeking a Service Desk intern to learn on the job in our IT Division. You will help manage daily tickets, assist with technology issues, and interact with agency employees both virtually and in person under supervision.

Qualified candidates are rising juniors or seniors majoring in Information Technology, Computer Science, Information Systems, Software Engineering, or related fields with a 3.0 GPA or higher.

Qualifications

• Rising junior or senior pursuing IT-related degree with a 3.0 GPA or higher.
• Exposure to opening, routing, and closing Service Desk tickets.
• Supervised on-the-job training in a IT Service Desk environment.

Responsibilities

• Assist with daily Service Desk tickets and issue resolution.
• Interact with employees virtually and in person to provide technology support.
• Close tickets in a timely manner under supervision.

Skills

Service Desk basics

Ticketing system usage

In-person & virtual interaction

Education

Information Technology / Computer Science / Information Systems / Software Engineering major, GPA 3.0+

Tools

Service Desk ticket system

Job description

AgencyDivisionJob Classification TitleAdministrative Associate I (S)Position NumberGradeNC01About UsNorth Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services.Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website .Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!Description of WorkAre you looking for hands-on experience in an internal IT Service Desk environment?Are you hoping to expand your technology support skills for a future career in IT?The North Carolina Office of the State Auditor is seeking a student that is willing to learn on the job to serve as our Service Desk intern. In this position, you will get the opportunity to work with our Information Technology (IT) Division on daily tickets that are received when it comes to providing technology assistance to agency employees.In this internship, you would be supervised and trained by current full-time employees to gain the experience to independently complete Service Desk tickets as they arrive within IT Division. Tasks include managing the Service Desk ticket system, interacting both virtually and in-person with employees that are experienced with technology issues, and closing out Service Desk tickets in a timely manner.Knowledge Skills and Abilities/Management PreferencesQualificationsRising junior or senior majoring in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field with a minimum of a 3.0 GPAProgram DetailsSpring 2027Competitive hourly rateSupervised completion of projects and tickets assigned to the OSA Service DeskInternship will be hosted in the Raleigh officeInterns are required to work a minimum of 25-30 hours per weekHow to ApplyAttach the 3 following supplemental documents when applying to the internshipResumeCopy of TranscriptFaculty/professor letter of recommendation(s) – minimum of oneApplication Deadline: Friday, October 30, 2026Candidates selected for interview will be contacted by Monday, November 30, 2026For questions, contact [e-mail] Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.EEO StatementThe State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Recruiter:Olivia Ann GillespieRecruiter Email:[e-mail]