IT Service Desk Intern

Office of the State Auditor; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Office of the State Auditor in Raleigh, NC is seeking a Service Desk intern to gain hands-on IT experience. You'll work with our IT Division on daily tickets, assist employees with technology issues, and learn to independently close tickets under supervision.

Eligible rising junior or senior majoring in Information Technology, Computer Science, or related fields must maintain a 3.0 GPA and commit to Spring 2027, 25–30 hours per week.

Qualifications

• Rising junior or senior majoring in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field with a minimum GPA of 3.0.
• Willingness to learn on the job in an internal IT Service Desk environment.
• Spring 2027 start with a commitment of 25-30 hours per week.

Responsibilities

• Assist IT Service Desk with daily tickets and inquiries.
• Interact with employees to provide technology assistance and troubleshooting.
• Learn to independently close tickets under supervision of full-time staff.

Skills

IT knowledge

Communication

Education

Information Technology major

Tools

Ticketing system

Job description

Agency Division Job Classification Title Administrative Associate I (S) Position Number Grade NC01

About Us

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

Description of Work

Are you looking for hands-on experience in an internal IT Service Desk environment? Are you hoping to expand your technology support skills for a future career in IT? The North Carolina Office of the State Auditor is seeking a student that is willing to learn on the job to serve as our Service Desk intern. In this position, you will get the opportunity to work with our Information Technology (IT) Division on daily tickets that are received when it comes to providing technology assistance to agency employees. In this internship, you would be supervised and trained by current full-time employees to gain the experience to independently complete Service Desk tickets as they arrive within IT Division. Tasks include managing the Service Desk ticket system, interacting both virtually and in-person with employees that are experienced with technology issues, and closing out Service Desk tickets in a timely manner.

Knowledge Skills and Abilities/Management Preferences Qualifications

Rising junior or senior majoring in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field with a minimum of a 3.0 GPA.

Program Details

• Spring 2027
• Competitive hourly rate

Supervised completion of projects and tickets assigned to the OSA Service Desk Internship will be hosted in the Raleigh office. Interns are required to work a minimum of 25-30 hours per week.

Application Deadline

Friday, October 30, 2026. Candidates selected for interview will be contacted by Monday, November 30, 2026.

For Questions

For questions, contact [e-mail].

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

State Application Resources/Frequently Asked Questions

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide. All job postings close at 11:59pm the night before the End Date on the posting. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. If you are already a state employee, please search for jobs by clicking here.