IT Service Desk Engineer - Hybrid & Impactful Support

CarGurus LLC; Boston (MA); Hybrid; USD 36,000 - 45,000; Full time

Benefits offered by this job

Flexible hybrid model

Daily free lunch

New car discount

Meditation and fitness apps

Commuting cost coverage

Job summary

CarGurus is hiring an IT Service Desk Analyst to join our IT Team in Boston. We are seeking a versatile, analytical engineer who will work closely with business and IT teams in the U.S. and overseas.

The role emphasizes initiative to improve processes and collaboration across executives, engineers, and sales teams in a hybrid environment. You will be hybrid out of our office at 1001 Boylston Street in Boston, MA.

Qualifications

• 1–2 years of support experience.
• Associates’ Degree in MIS or equivalent experience.
• Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus.
• Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment.
• Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta.
• Experienced working in a team-oriented and collaborative environment.
• Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Infrastructure Library) best practice framework.
• A curious mind, with a desire to help users across all aspects of the business and various skill levels.

Responsibilities

• Provide Tier 1 technical support to employees both in person and remotely.
• Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs.
• Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions.
• Support on site meetings and events.
• Author and maintain internal documentation.
• Escalate issues where appropriate and follow up to ensure resolution.
• Maintain high Customer Satisfaction (Internal) for our colleagues.
• Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance.

Skills

IT support

Google Workspace

Slack

Okta

ITIL

Team collaboration

CompTIA certification

Education

Associates’ Degree in MIS or equivalent

Tools

Mac OS X

Windows

Linux

Job description

CarGurus is hiring an IT Service Desk Analyst to join our IT Team in Boston. We are seeking a versatile, analytical engineer who will work closely with business and IT teams in the U.S. and overseas.

The role emphasizes initiative to improve processes and collaboration across executives, engineers, and sales teams in a hybrid environment. You will be hybrid out of our office at 1001 Boylston Street in Boston, MA.