Hybrid IT Service Desk Engineer — Global 1st‑Line Support

Simply Business; Boston (MA); Híbrido; USD 62.000 - 103.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

401(k) with 5% match

Vacation + sick leave + holidays

Commuter benefits

Hybrid working model

Office space

Learning and development opportunities

Descripción de la vacante

Simply Business in Boston seeks an IT Service Desk professional to provide simple, intuitive tech support across our hybrid Cloud/SaaS environment. You’ll be the first point of contact, ensuring reliable systems and timely incident resolution for BizOps users.

Reporting to the Global Service Desk Lead, you’ll support colleagues in the US and UK, manage access control, assist with AV and facilities, and contribute to self-service improvements and ITSM best practices.

Formación

• Experience in or strong passion for 1st line service desk / desktop support.
• Hands-on desktop support experience with a structured troubleshooting approach.
• Willingness to contribute to cultural and process improvements.
• Familiarity with ITSM best practices, ticket management and fulfilment.

Responsabilidades

• Act as the first point of contact for all IT questions, queries and incidents during core hours.
• Provide hands-on and remote IT troubleshooting to employees across the UK and US.
• Log, categorize, acknowledge and resolve incidents and requests per ITSM processes.
• Manage joiners, movers and leavers (JML) and access for staff.
• Support AV/meeting room equipment and escalate complex issues.
• Maintain stock levels and perform routine IT administration tasks.
• Help drive self-service initiatives and end-user empowerment.

Conocimientos

1st line service desk

Desktop support

ITSM awareness

Customer service

Descripción del empleo

Simply Business in Boston seeks an IT Service Desk professional to provide simple, intuitive tech support across our hybrid Cloud/SaaS environment. You’ll be the first point of contact, ensuring reliable systems and timely incident resolution for BizOps users.

Reporting to the Global Service Desk Lead, you’ll support colleagues in the US and UK, manage access control, assist with AV and facilities, and contribute to self-service improvements and ITSM best practices.