Level 1 Help Desk

CSS Tec; Philadelphia (Philadelphia County); Hybride; USD 50 000 - 65 000; Plein temps

Résumé du poste

Contemporary Staffing Solutions is seeking a Level 1 Help Desk to support day-to-day IT operations in a hybrid Philadelphia, PA environment. This role blends hands-on technical support with system engineering exposure in a managed services setting.

The position offers $50,000 to $65,000 annually, Monday–Friday hours, and opportunities to work across a diverse client base while growing technical skills.

Qualifications

• 3+ years of system engineering or advanced technical support experience.
• Strong communication with technical and non-technical users.
• Working knowledge of TCP/IP networking, routing, switching, and VPNs.
• Experience with Microsoft Server, Office 365, and Azure.
• Valid driver’s license and ability to lift up to 50 pounds.

Responsabilités

• Provide front-line technical support and resolve service requests and tickets.
• Support system engineering activities including onboarding, on-site maintenance, and DR testing.
• Assist with network and security tasks including VPNs, firewalls, and routing.
• Participate in on-call rotations and travel to client sites as needed.
• Create and maintain clear technical documentation across priorities.

Connaissances

3+ years exp

Customer communication

On-site support

Team collaboration

Outils

Microsoft Server

Office 365

Azure

VPNs

Description du poste

Job Overview:

Contemporary Staffing Solutions is seeking a Level 1 Help Desk to join our client to support day to day IT operations and ensure reliable technology services for a diverse client base. This direct hire position is based in Philadelphia, PA and follows a hybrid work arrangement. The role blends hands on technical support with exposure to system engineering activities in a managed services environment. This position is ideal for an IT professional who enjoys problem solving, client interaction, and contributing to stable and secure technology environments.

Job Title: Level 1 Help Desk

Job Overview:

Contemporary Staffing Solutions is seeking a Level 1 Help Desk to join our client to support day to day IT operations and ensure reliable technology services for a diverse client base. This direct hire position is based in Philadelphia, PA and follows a hybrid work arrangement. The role blends hands on technical support with exposure to system engineering activities in a managed services environment. This position is ideal for an IT professional who enjoys problem solving, client interaction, and contributing to stable and secure technology environments.

Compensation:

$50,000 to $65,000 annually

Work Schedule:

Monday through Friday during normal business hours

Key Responsibilities of the Level 1 Help Desk:

• Deliver front line technical support by responding to service requests, troubleshooting issues, and resolving break and fix tickets in a timely manner
• Support system engineering efforts including client onboarding, on site maintenance, infrastructure planning, and disaster recovery testing
• Assist with network and security administration involving routing, switching, firewalls, VPNs, and related technologies
• Participate in an on call rotation and travel to client sites as required to provide hands on support
• Create and maintain clear technical documentation while managing multiple priorities in fast paced environments

Qualifications and Skills for the Level 1 Help Desk:

• At least three years of experience in system engineering or advanced technical support, preferably within a managed services setting
• Previous help desk and customer service experience with the ability to communicate effectively with technical and non technical users
• Working knowledge of TCP IP networking, routing, switching, and network security tools such as firewalls and VPNs
• Strong experience supporting Microsoft Server environments, Office 365, and Azure administration
• Valid driver’s license, access to a reliable vehicle, ability to lift up to 50 pounds, and comfort working independently under pressure

Why Join Us?

This role offers hands on exposure to a wide range of technologies and client environments, allowing you to broaden your technical skill set. You will collaborate closely with experienced IT professionals while contributing directly to meaningful client support and infrastructure initiatives. The position provides steady work, professional growth, and involvement in essential day to day operations.

About Us:

Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp to hire, and direct hire staffing solutions. With decades of experience, we’ve grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting and Finance, Call Center and Office Support, Human Resources, Sales and Marketing, and Information Technology. Explore more about CSS and how we connect great talent with exceptional opportunities by visiting www.ContemporaryStaffing.com.