IT Service Desk Associate: Frontline Tech Support

AnewHealth; Lewisville (TX); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k)

Paid time off

Job summary

AnewHealth is seeking an IT Service Desk Associate for our Lewisville, TX location. This role provides first level technical support for ExactCare associates and the production pharmacy team, resolving software and hardware issues and documenting outcomes in the Service Desk ticketing system.

Under the direction of the Director of IT Services, you will assist in maintaining security practices, updating knowledge bases, and continually improving IT skills.

Qualifications

• High School diploma or GED required.
• 5+ years of related experience regarding troubleshooting skills, basic networking, active directory and mobile devices.
• Certifications: A+ and Network+ (Preferred).
• Strong aptitude in Microsoft Office Suite.
• Experience with Windows Server 2012 and 2016.
• Experience with Salesforce, OnBase, Cisco Call Manager a plus.
• Experience with Microsoft Exchange 2013 or higher.
• Experience with Microsoft 365 and virtual environments a plus.

Responsibilities

• Provide front line technical support to employees via calls, chat, email, and remote support.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Utilize technical skills, historical records, knowledgebase and other appropriate tools to analyze and diagnose issues.
• Set up equipment for employee use, performing or ensuring proper installation of appropriate software and all peripheral devices.
• Clearly document description of issues and troubleshooting work done for escalation, review, and audit purposes.
• Perform analysis and triage of technology issues including data collection, and (if required) escalation to Tier 2 support teams.
• Ensure adherence to organizational security practices to protect and control company systems and data.
• Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Troubleshoot and resolve issues with iOS and Android devices (phone and tablets).
• Other duties as assigned.

Skills

Troubleshooting

Networking

Active Directory

Mobile devices

Microsoft Office Suite

Communication skills

Cyber security basics

VOIP troubleshooting

Education

High School diploma or GED

Tools

Salesforce

OnBase

Cisco Call Manager

Microsoft Exchange

Microsoft 365

Windows Server 2012/2016

Job description

AnewHealth is seeking an IT Service Desk Associate for our Lewisville, TX location. This role provides first level technical support for ExactCare associates and the production pharmacy team, resolving software and hardware issues and documenting outcomes in the Service Desk ticketing system.

Under the direction of the Director of IT Services, you will assist in maintaining security practices, updating knowledge bases, and continually improving IT skills.