IT Service Desk Analyst II - Windows & Deployments

Reynolds Smith & Hills Inc.; Charlotte (NC); On-site; USD 60,000 - 85,000; Full time

Job summary

Reynolds Smith & Hills Inc. in Charlotte, NC seeks an IT Service Desk Analyst to support associates in-office and remotely across the U.S. The role covers first-call resolution, user account administration, and desktop/laptop deployment with Windows OS expertise.

The ideal candidate has a Bachelor’s in CS or related field and 3+ years in service desk, including imaging, Intune, and familiarity with ITIL frameworks.

Qualifications

• Bachelor’s degree in CS or related field with 3+ years of service desk experience.
• Experience imaging and deploying desktops, laptops, and mobile devices in Windows.
• Knowledge of ITIL concepts and strong communication with associates.

Responsibilities

• Monitor service desk email, phone and ticketing; troubleshoot and document details.
• Resolve incidents using knowledge bases and available IT resources.
• Troubleshoot Windows OS, Office 365, and basic networking issues.
• Escalate to senior staff when needed and administer user accounts.
• Perform configuration changes, updates and upgrades to systems.
• Deploy and support desktops, laptops, VoIP, UC, and video conferencing; participate in on-call rotation.

Skills

PC deployment

Diagnostics

Networking basics

Windows OS

Customer service

ITIL familiarity

Education

Bachelor’s degree in Computer Science or related field

Tools

Software Center

Intune

Microsoft deployment tools

Job description

Reynolds Smith & Hills Inc. in Charlotte, NC seeks an IT Service Desk Analyst to support associates in-office and remotely across the U.S. The role covers first-call resolution, user account administration, and desktop/laptop deployment with Windows OS expertise.

The ideal candidate has a Bachelor’s in CS or related field and 3+ years in service desk, including imaging, Intune, and familiarity with ITIL frameworks.