IT Service Desk Analyst I - Kickstart Your Tech Career

Hammond-Lumber-Company; Belgrade (ME); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

401(k) Plan

Paid Holidays

Paid Time Off

On-site team events

Job summary

Hammond Lumber Company—voted 2025's Best Places to work in Maine—seeks an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location. The role provides first-level technical support, diagnosing hardware, software, and access issues while delivering excellent customer service and documenting requests for escalation to higher-level teams.

This entry-level position is ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment and may

Qualifications

• High school diploma required; associate degree or IT certifications preferred.
• At least 6 months of experience in enterprise IT support or help desk.
• Basic understanding of Windows operating systems, Microsoft Office 365, and Active Directory.

Responsibilities

• Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access.
• Log, track, and manage incidents and service requests in the ticketing system.
• Escalate unresolved or complex issues to Tier 2 or appropriate support teams.
• Maintain accurate and detailed documentation of issues and resolutions.
• Support onboarding and offboarding activities; assist in maintaining knowledge base documentation.
• Follow IT security policies and report potential concerns.

Skills

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Hardware & peripherals

Education

High school diploma

Associate degree or IT certifications preferred

Job description

Hammond Lumber Company—voted 2025's Best Places to work in Maine—seeks an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location. The role provides first-level technical support, diagnosing hardware, software, and access issues while delivering excellent customer service and documenting requests for escalation to higher-level teams.

This entry-level position is ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment and may