Entry-Level IT Service Desk Analyst — Windows & Office 365 Support

Hammond Lumber Company; Belgrade (ME); On-site; USD 21,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance & Prescription Drug

Dental Insurance

Flexible Spending Account

Health Savings Account

401(k) Plan

Discretionary Bonuses

Paid Holidays

Paid Time Off

Volunteer Time Off

Group Life and AD&D Insurance

Short Term Disability Insurance

EAP and Work Life Plan

Paid Parental Leave

Employee Outings

Employee Charge Accounts

Job summary

Hammond Lumber Company in Belgrade, Maine, seeks an in-office IT Service Desk Analyst Tier I to provide first-level support for hardware, software, and access issues. This entry-level role emphasizes strong customer service, accurate ticket documentation, and escalation as needed.

The position offers an onboarding path in a fast-paced, team-oriented environment with benefits including medical/dental plans, 401(k), paid holidays, PTO, and other employee programs.

Qualifications

• High school diploma required; associate degree or IT certifications preferred.
• At least 6 months of experience in enterprise IT support, help desk, or IT customer service.

Responsibilities

• Serve as initial point of contact for end-user IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access.
• Log, track, and manage incidents and service requests in the ticketing system.
• Escalate unresolved or complex issues to Tier 2 or appropriate support teams.
• Maintain accurate and detailed documentation of issues and resolutions.

Skills

Customer service

Communication

Troubleshooting

Time management

Teamwork

Attention to detail

Education

High school diploma

Associate degree or relevant IT certifications preferred

Tools

Active Directory

Ticketing systems

Windows

Microsoft 365

Job description

Hammond Lumber Company in Belgrade, Maine, seeks an in-office IT Service Desk Analyst Tier I to provide first-level support for hardware, software, and access issues. This entry-level role emphasizes strong customer service, accurate ticket documentation, and escalation as needed.

The position offers an onboarding path in a fast-paced, team-oriented environment with benefits including medical/dental plans, 401(k), paid holidays, PTO, and other employee programs.