Entry-Level IT Service Desk Analyst - Onsite Support

Hammond Lumber Company; Maine; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance & Prescription Drug

Dental Insurance

Flexible Spending Account

Health Savings Account

401(k) Plan

Discretionary Bonuses

Paid Holidays

Paid Time Off

Volunteer Time Off

Group Life and AD&D Insurance

Short Term Disability Insurance

EAP and Work Life Plan

Paid Parental Leave

Employee Outings

Employee Charge Accounts

Job summary

Hammond Lumber Company is seeking an entry-level IT Service Desk Analyst I for our Belgrade, Maine location. You will provide first-level technical support for hardware, software, and access, delivering excellent customer service and documenting requests for escalation where needed.

This role is ideal for someone starting a career in IT support, in a fast-paced, team-oriented environment with opportunities to grow and learn. On-site in Belgrade, with benefits and on-call rotation requirements.

Qualifications

• Entry-level IT support role requiring basic Windows, MS 365, and AD knowledge.
• Experience in enterprise IT support or help desk is preferred or equivalent education/training.
• Familiarity with ticketing systems is a plus.

Responsibilities

• Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system.
• Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access.
• Log, track, and manage incidents and service requests in the ticketing system.
• Follow established procedures for incident management and request fulfillment.
• Escalate unresolved or complex issues to Tier 2 or appropriate support teams.
• Maintain accurate and detailed documentation of issues and resolutions.
• Provide clear communication and updates to end users.
• Support onboarding and offboarding activities.
• Assist in maintaining knowledge base documentation.
• Follow IT security policies and report potential concerns.

Skills

Windows OS

Microsoft 365

Active Directory

Ticketing systems

Hardware basics

Customer service

Communication

Troubleshooting

Time management

Teamwork

Education

High school diploma

Associate degree or IT certifications preferred

Tools

Ticketing software

Job description

Hammond Lumber Company is seeking an entry-level IT Service Desk Analyst I for our Belgrade, Maine location. You will provide first-level technical support for hardware, software, and access, delivering excellent customer service and documenting requests for escalation where needed.

This role is ideal for someone starting a career in IT support, in a fast-paced, team-oriented environment with opportunities to grow and learn. On-site in Belgrade, with benefits and on-call rotation requirements.