IT Service Desk Analyst I – First-Line Tech Support

Banner Health

Mesa (AZ)

In loco

USD 45.000 - 65.000

Tempo pieno

6 giorni fa

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Descrizione del lavoro

Banner Health in Mesa, AZ is seeking an entry-level IT Support Technician to be the first line of contact for enterprise-wide IT services. You will provide remote and on-site assistance, resolve hardware and software issues, and help users stay productive through friendly, professional service.

This onsite role requires strong communication, a solid understanding of desktop and mobile devices, and familiarity with Microsoft Office 365.

Competenze

High school diploma or equivalent.
Knowledge of desktop, mobile devices, and network connectivity.
Familiarity with Microsoft Office 365 applications.
Strong communication and organizational skills.

Mansioni

Provide first-contact IT support via phone, chat, and ticketing systems for user accounts, hardware, software, connectivity, and business applications.
Utilize remote desktop tools to investigate and resolve issues without on-site intervention.
Guide users through troubleshooting steps and document each interaction in the ITSM system.
Coordinate escalations with logs and context to streamline handoffs and reduce rework.
Monitor high-volume ticket queues and follow up on aging or high-impact incidents to meet SLA timelines.
Maintain up-to-date knowledge of enterprise technology platforms, security policies, and support procedures.