IT Service Desk Technician – Onsite & Remote Support

ADP, Inc.; El Segundo (CA); On-site; USD 30,000 - 43,000; Full time

Job summary

Exer seeks a Technical Services Agent to provide internal IT help desk support and onsite clinic assistance. Based in El Segundo, CA, you will support staff across clinics and corporate offices, resolve software/hardware issues, and coordinate with vendors as needed.

You will travel to LA, Ventura, and OC counties, cover evenings, weekends and holidays as part of a 7-day week schedule, and work under the Director of Technical Services to deliver exemplary customer service.

Qualifications

• Relevant IT advanced education and/or equivalent experience strongly preferred.
• 1 year direct related experience in IT service support or equivalent experience strongly preferred.
• Familiarity troubleshooting and repairing business technology peripherals such as copiers, printers, scanners, etc. both over the phone and in-person.
• Proven experience providing customer service and support
• Excellent analytical and problem-solving skills.
• Excellent communication skills: written and oral.
• Ability to prioritize work to meet the needs of the company.
• Ability to quickly gain skills and knowledge when faced with new challenges.
• Working knowledge of networking concepts and various software packages.
• Experience with current Windows and Microsoft Office.
• Able to lift 50 pounds
• Must have a valid driver's license and reliable transportation to regularly travel to provide onsite support
• Must be able and willing to work some evenings, weekends and holidays as part of a team that is responsible for providing 7 day a week, 8a-8p coverage, 363 days a year

Responsibilities

• Provide day-to-day, internal IT help desk support and customer service for all staff in clinics and corporate offices.
• Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers, peripherals, phones, and payment systems.
• Troubleshoot and repair network/connectivity/printing issues.
• Coordinate efforts of outside support vendors to resolve technical issues.
• Cover IT help desk trouble ticket monitoring, assignment, and close out.
• Set up and retire user accounts.
• Install, test and configure new workstations, peripheral equipment and software.
• Support the installation and configuration of routers, switches, network hubs and other network peripherals.
• Install and test computers, phones, and peripherals for the opening of new clinics.
• Organize and keep an up to date, accurate inventory of all software and hardware.
• Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy.
• Some travel within LA, Ventura, and OC counties to provide in-person onsite support for break/fix repairs, trainings, new implementations, decommissioning, and other duties as necessary. May need to travel to other counties and clinics on an occasional basis.
• Perform other duties and projects as assigned by the Technology Services Director.

Skills

Customer service

Analytical skills

Communication skills

Prioritization

Learn quickly

Networking concepts

Windows & Office

Physical ability

Driver's license

Education

Relevant IT education or equivalent experience

Tools

Windows OS

Microsoft Office

Job description

Exer seeks a Technical Services Agent to provide internal IT help desk support and onsite clinic assistance. Based in El Segundo, CA, you will support staff across clinics and corporate offices, resolve software/hardware issues, and coordinate with vendors as needed.

You will travel to LA, Ventura, and OC counties, cover evenings, weekends and holidays as part of a 7-day week schedule, and work under the Director of Technical Services to deliver exemplary customer service.