Transformation Project Manager - ITIL & Infra Services

Ktek Resourcing LLC; Cary (NC); On-site; USD 80,000 - 120,000; Full time

Job summary

A staffing solutions provider in Cary, NC seeks a skilled Service Delivery Manager (SDM) to oversee P&L responsibilities and lead service expansion initiatives. The ideal candidate will focus on improving operational efficiencies, conducting regular audits, and enhancing customer satisfaction. Responsibilities include managing project opportunities and driving employee motivation. Candidates should possess expertise in ITIL processes and service management to contribute to overall business success and support strategic transformation efforts.

Qualifications

• Experience in ITIL process definitions and implementation.
• Ability to conduct regular service and process audits.
• Strong skills in employee motivation and retention.

Responsibilities

• Manage P&L responsibilities.
• Focus on service expansion and project opportunities.
• Enhance operational efficiencies and customer satisfaction.

Job description

A staffing solutions provider in Cary, NC seeks a skilled Service Delivery Manager (SDM) to oversee P&L responsibilities and lead service expansion initiatives. The ideal candidate will focus on improving operational efficiencies, conducting regular audits, and enhancing customer satisfaction. Responsibilities include managing project opportunities and driving employee motivation. Candidates should possess expertise in ITIL processes and service management to contribute to overall business success and support strategic transformation efforts.