IT Service Delivery Lead – 24/7 Desk & Desktop Support

Harris Computer; Colorado Springs (CO); On-site; USD 50,000 - 80,000; Full time

Job summary

Altera Digital Health seeks an IT Service Management leader to oversee Service Desk and Desktop Support. You will drive day-to-day IT services, manage client relationships, and align delivery with financial goals, while maintaining strong risk oversight and team performance.

The role requires 5+ years in IT service management, 2+ years in management, and a Bachelor's degree (preferred). Standard hours with salary range disclosed below.

Qualifications

• Bachelor's degree preferred.
• 5+ years IT service management experience.
• 2–3 years at the senior level or equivalent experience.
• 2 years experience in information technology management (Preferred)

Responsibilities

• Lead day-to-day IT service management operations to deliver high-quality IT support across technical and application domains.
• Align service delivery with corporate revenue and margin goals to support account profitability.
• Build and nurture strong client relationships and proactively address issues to reinforce trust.
• Continuously monitor risks and ensure timely escalation to maintain operational stability.
• Foster a high-performance team environment with clear objectives, onboarding, feedback, and career development.
• Identify gaps and opportunities for process improvements; model workflows for automation and end-to-end use cases.
• Manage 24/7/365 IT and application support processes with a focus on SLA/OLA commitments.

Skills

ITSM

Service Desk

Citrix

Active Directory

Desktop Support

Education

Bachelor's Degree Preferred

Tools

ServiceNow

Remedy

Job description

Altera Digital Health seeks an IT Service Management leader to oversee Service Desk and Desktop Support. You will drive day-to-day IT services, manage client relationships, and align delivery with financial goals, while maintaining strong risk oversight and team performance.

The role requires 5+ years in IT service management, 2+ years in management, and a Bachelor's degree (preferred). Standard hours with salary range disclosed below.