IT Service Delivery Analyst: Elevate ITSM & ServiceNow

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

PPO medical plan

No-cost preventive care

Paid Time Off

Retirement programs

Paid parental leave

Wellness programs

Tuition reimbursement

PSLF-qualified employer

Job summary

UT Southwestern Medical Center is seeking a Service Delivery Analyst to provide technical and operational support for IT Service Management practices, including governance, reporting, and knowledge management initiatives. The role focuses on improving incident, problem, and customer satisfaction processes while managing software licensing activities.

Candidates should have a Bachelor's degree in a related field and at least 3 years of IT project or business systems experience.

Qualifications

• Bachelor's degree in a related field as specified by the employer.
• 3 years of progressively responsible business systems and/or IT project experience, with exposure to systems or project development and testing.

Responsibilities

• Collects and interprets specifications required to develop new, and revise existing, software applications.
• Assists managers with development and implementation of operational plans for new and existing business applications, including preparation of user specifications.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating Information Resources issues to applicable management staff.
• Assists in development of new administrative procedures required, utilizing new functionality resulting from system changes.
• Assists in developing and implementing business Information Resources strategies to improve operational processing and productivity.
• Responsible for monitoring development of specifications and establishing priorities for accomplishing design and testing of various projects.
• Reviews, develops, recommends, and implements activities related to assigned activity, program, or function.
• Maintains and tracks accounts assigned to projects or programs.
• Performs other duties as assigned.

Education

Bachelor's Degree in Computer Science / Information Systems / Business IT

Job description

UT Southwestern Medical Center is seeking a Service Delivery Analyst to provide technical and operational support for IT Service Management practices, including governance, reporting, and knowledge management initiatives. The role focuses on improving incident, problem, and customer satisfaction processes while managing software licensing activities.

Candidates should have a Bachelor's degree in a related field and at least 3 years of IT project or business systems experience.