IT Service Delivery Analyst – ITSM & ServiceNow Focus

UT Southwestern Medical Center; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PPO medical plan

Free preventive care

Paid Time Off

TRS retirement

Parental leave

Wellness programs

Tuition reimbursement

PSLF eligible

Job summary

UT Southwestern Medical Center in Dallas, Texas seeks a Service Delivery Analyst to provide technical and operational support for IT Service Management practices and ServiceNow initiatives. The role supports governance, reporting, and continual improvement, with emphasis on knowledge, incident, problem, customer satisfaction, and licensing activities.

Responsibilities include coordinating testing, developing admin procedures, and aligning IT resources to enhance service delivery.

Qualifications

• Experience 3 years progressively responsible business systems and/or Information Technology project experience.
• Applicants without the stated degree, but with significant additional Information Technology systems and project experience, may be considered.
• Education is required as specified above.

Responsibilities

• Collects and interprets specifications required to develop new, and revise existing, software applications.
• Assists managers with development and implementation of operational plans for new and existing business applications, including preparation of user specifications.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating Information Resources issues to applicable management staff.
• Assists in development of new administrative procedures required, utilizing new functionality resulting from system changes.
• Assists in developing and implementing business Information Resources strategies to improve operational processing and productivity.

Skills

Business systems experience

IT project experience

Requirements gathering

Education

Bachelor's degree in business administration, computer science, information systems, or related field

Job description

UT Southwestern Medical Center in Dallas, Texas seeks a Service Delivery Analyst to provide technical and operational support for IT Service Management practices and ServiceNow initiatives. The role supports governance, reporting, and continual improvement, with emphasis on knowledge, incident, problem, customer satisfaction, and licensing activities.

Responsibilities include coordinating testing, developing admin procedures, and aligning IT resources to enhance service delivery.