IT Service Delivery Analyst — ITSM & ServiceNow Excellence

The University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PPO medical plan

Paid Time Off

Retirement Programs (TRS)

Paid Parental Leave

Wellness programs

Tuition Reimbursement

PSLF Qualified Employer

Job summary

UT Southwestern Medical Center in Dallas, TX is seeking a Service Delivery Analyst to support IT Service Management practices and ServiceNow initiatives. You will provide analytical and coordination support, help govern ITSM, and contribute to reporting and continuous improvement.

The role focuses on Knowledge, Incident, Problem, Customer Satisfaction, and licensing activities for Software Core, with collaboration across IT teams and business units.

Qualifications

• Bachelor's degree in business administration, computer science, information systems, or related field.
• 3 years progressively responsible business systems and/or Information Technology project experience.
• Applicants with significant IT systems and project experience may be considered without the stated degree.

Responsibilities

• Collects and interprets specifications required to develop new, and revise existing, software applications.
• Assists managers with development and implementation of operational plans for new and existing business applications, including preparation of user specifications.
• Coordinates testing of new applications and changes to existing applications to ensure integrity and quality of data while providing and/or assisting in training of system users.
• Compiles complete, concise, and comprehensive policies and operation procedures to assist in communicating Information Resources issues to applicable management staff.
• Assists in development of new administrative procedures required, utilizing new functionality resulting from system changes.
• Assists in developing and implementing business Information Resources strategies to improve operational processing and productivity.
• Responsible for monitoring development of specifications and establishing priorities for accomplishing design and testing of various projects.
• Reviews, develops, recommends, and implements activities related to assigned activity, program, or function.
• Maintains and tracks accounts assigned to projects or programs.
• Performs other duties as assigned.

Education

Bachelor's Degree in business administration, computer science, information systems, or related field.

Job description

UT Southwestern Medical Center in Dallas, TX is seeking a Service Delivery Analyst to support IT Service Management practices and ServiceNow initiatives. You will provide analytical and coordination support, help govern ITSM, and contribute to reporting and continuous improvement.

The role focuses on Knowledge, Incident, Problem, Customer Satisfaction, and licensing activities for Software Core, with collaboration across IT teams and business units.