IT Service Administrator

Würth Elektronik Group; Watertown (SD); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Sick leave

Job summary

Würth Elektronik Group is seeking an IT Help Desk Support technician to assist end users with computer software and hardware issues, perform basic installations, and document problems for tracking in our systems.

You will respond to calls, emails, and online requests, set up equipment for employee use, run diagnostics, and collaborate with other teams to resolve routine problems while maintaining a professional, user‑friendly approach.

Qualifications

• 1+ year of IT support or helpdesk experience required.
• Familiarity with hardware peripherals and software installation.
• Ability to troubleshoot common end‑user issues and document solutions.

Responsibilities

• Answer user inquiries regarding computer software or hardware operations.
• Set up equipment for employee use and install operating systems and software.
• Install and perform minor repairs to hardware or software per specifications.
• Read manuals, diagnose problems, and provide technical assistance.
• Inspect equipment and prepare for delivery to users.
• Modify and customize programs for internal needs.

Skills

Customer service

Technical support

Hardware troubleshooting

Software installation

Diagnostics

Documentation

Education

Associate degree in IT

Tools

Remote desktop

Ticketing system

Job description

Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and on line requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.

Essential Duties And Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of operating systems, and appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Modify and customize commercial programs for internal needs.

Perform any other related duties as required or assigned.

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO
• Sick