IT Senior Support Analyst

Motion Recruitment; Atlanta (GA); On-site; USD 92,000 - 126,000; Full time

Job summary

An established industry player is seeking a dedicated IT Senior Support Analyst to provide top-tier technical support to C-Level Executives in Atlanta. This role combines deep technical expertise with exceptional communication skills, ensuring seamless operation of IT and AV systems during critical meetings and events. You'll be the go-to person for diagnosing complex issues and empowering executives with the tools they need. If you're passionate about elevating user experience and thrive under pressure, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in IT support with a focus on technical roles.
• Hands-on experience with AV equipment and IT systems in corporate environments.

Responsibilities

• Provide on-site technical support for executives during meetings.
• Set up and troubleshoot audio-visual equipment.
• Conduct regular maintenance and upgrades of AV and IT systems.

Skills

Technical Support

AV Systems Knowledge

Problem Solving

Customer Service Orientation

Communication Skills

Project Management

Education

Bachelor's Degree in IT

Equivalent Experience

Tools

AV Equipment

IT Systems

Job description

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Are you passionate about delivering top-tier tech support at the highest level? National company with a large presence in Atlanta needs a seasoned people-focused IT professional to serve as the dedicated escalation point for the C-Level Executives. In this high-impact role, you’ll combine your deep technical expertise with excellent communication skills to build trusted relationships and provide seamless, white-glove support. From diagnosing complex PC, mobile, printer, or video conferencing issues to proactively empowering our executive team with the tools and knowledge they need—you'll be the person they rely on. If you thrive under pressure, love solving problems, and are always looking for ways to elevate the user experience this role could be for you.

If you’re ready to bring your skills, passion, and customer-first mindset to the forefront, we’d love to hear from you.

Contract Duration: 6 months +

Required Skills & Experience

• Bachelors degree IT, AV Technology, Computer science or equivalent experience
• 2 years experience (5+ preferred) in IT support, audio-visual technology, or a related field, with a focus on technical roles.
• Hands-on experience with AV equipment, IT systems, and troubleshooting in corporate environments.
• Experience in supporting or managing technical projects, including installations and upgrades.
• Proven track record in providing high-level technical support to executives or VIP clients.
• Strong knowledge of AV systems, IT infrastructure, and related software.
• Excellent problem-solving abilities to quickly diagnose and resolve technical issues.
• High level of accuracy in setup, configuration, and maintenance tasks.
• Effective communication skills to explain technical concepts to non-technical users.
• Strong customer service orientation, particularly when working with executives or VIPs.
• Ability to work under pressure and adapt to rapidly changing technology environments.
• Strong interpersonal skills for working with diverse teams and stakeholders.
  
  

Desired Skills & Experience

What You Will Be Doing

Daily Responsibilities

• Technical Support: Provide on-site technical support for executives, ensuring all IT and AV systems function seamlessly during meetings and events.
• Equipment Setup: Set up, test, and troubleshoot audio-visual equipment.
• System Maintenance: Conduct regular maintenance and upgrades of AV and IT systems to ensure optimal performance.
• User Training: Train executives and staff on the proper use of AV equipment and software.
• Problem Solving: Quickly diagnose and resolve technical issues that arise during events or meetings.
• Collaboration: Work closely with event planners and IT teams to coordinate technology needs for corporate events.
• Documentation: Maintain records of equipment, software licenses, and support requests to ensure compliance and efficient operation.
• Project Management: Assist with overseeing projects related to AV installations or upgrades, ensuring timelines and budgets are met.
• Emergency Response: Be prepared to respond to technical emergencies during high-stakes events.
• Other duties as assigned
  
  

Posted By: Jessica Eisenberg

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Staffing and Recruiting

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