Senior Support Analyst, AMI Training Center

AbbVie; Atlanta (GA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Senior Support Analyst to join their dynamic Business Technology team. This role is pivotal in ensuring seamless operation of IT and AV systems within the AMI Training Center, enhancing the learning experience for healthcare professionals. With a focus on technical support and data analysis, you will play a vital role in the digital transformation of a leading biopharma company. If you have a passion for technology and a drive to make a difference in patients' lives, this opportunity is perfect for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Short-term Incentive Programs

Qualifications

• 5+ years of technical experience or 4+ years with a Master's degree.
• Experience in Business System Analyst role is essential.
• Hands-on technical support for IT and AV systems.

Responsibilities

• Provide end-user support for IT and AV-related issues.
• Analyze departmental processes and recommend solutions.
• Conduct tests and develop preliminary findings for review.

Skills

Technical Support

Data Analysis

Problem Solving

Audio Visual Systems

IT Implementation

Education

Bachelor's Degree

Master's Degree

Tools

PCs

MAC

Job description

Senior Support Analyst, AMI Training Center

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Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and TikTok.

Job Description

Come to work each day with an inclusive and collaborative Business Technology team! As a Senior Support Analyst, AMI Training Center in AbbVie Business Technology Solutions (BTS), you’ll have opportunities to contribute to the digital transformation of a leading biopharma company, helping to create solutions that impact patients and their communities for the better.

The Senior Support Analyst, AMI Training Center provides direct support to the AMI Training Center in Atlanta. These centers provide immersive, technology-driven learning experiences for healthcare professionals (HCPs) in medical aesthetics. This role provides hands-on technical support, ensuring seamless operation of IT and AV systems used in training sessions.

Responsibilities

• Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
• Uses appropriate tools to collect, correlate and analyze data; records and maintains technical data for use in developing operating and instruction manuals. Conducts tests; develops preliminary findings for review by experienced analysts. Assists in the development of standards and procedures. Prepares written reports of work. Applies and executes standard information systems theories, concepts and techniques.
• Provides end-user support by assisting staff and customers with IT and AV-related issues, including but not limited to hardware, software, network connectivity, and AV/digital displays.
• Determines approach and solution to problem when issue is within scope of own ability and escalates advanced technical problems to appropriate teams.
• Apply analytical thinking skills to diagnose and make recommendations on systems. Incorporates knowledge of business and technology to make recommendations. Translates data gathered from user discussions into business requirements. Identifies business/system needs and recommends solutions. Assists with the testing strategies and develops preliminary findings.
• Analyzes departmental processes and needs and makes recommendations that are the most effective means to satisfy those needs. Analyses the most complex work procedures and job methods and presents concepts to simplify those procedures.
• Work is performed and technical decisions are made with a high degree of independence and performance is judged by results obtained.
• Works effectively with team/group to accomplish organizational goals. Actively participates in client or team meetings by offering suggestions.

Qualifications

Required:

• Bachelor’s degree plus 5 years of technical experience, or Master’s degree plus 4 years’ experience.
• Experience in a Business System Analyst role.
• Systems Testing and IT Implementation experience.
• Experience in Audio Visual, PCs & MAC essential.
• Report onsite 5 days a week.

Nice to have:

• Supervisory experience.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more.