IT Semester Internship

Rml Health Providers; Hinsdale (IL); On-site; USD 23,000 - 32,000; Part time

Job summary

The IT Semester Internship at RML Health Providers offers hands-on IT experience in a healthcare setting. The intern will assist with helpdesk requests, device deployment, and basic system support within the IS Department at Hinsdale/Chicago.

This role is for current students in IT-related fields and requires 16–32 hours per week, scheduled around classes. Structured onboarding and supervisor feedback support growth, with opportunities to contribute to cybersecurity awareness, documentation, and

Qualifications

• Clear communication with technical and non-technical users.
• Strong problem-solving and willingness to learn.
• Basic understanding of Windows operating systems and productivity tools like Microsoft 365.
• Experience with helpdesk or customer service environments.

Responsibilities

• Respond to IT support tickets and helpdesk requests.
• Diagnose hardware, software, and network issues; provide end-user support.
• Assist in setup, imaging, and deployment of Windows workstations and laptops.
• Update documentation and SOPs; assist cybersecurity initiatives and IT improvement projects.

Skills

Communication skills

Problem solving

Windows OS basics

Microsoft 365 knowledge

Education

Pursuing IS/CS/Engineering degree

Tools

Active Directory

Ticketing systems

Device imaging

Networking basics

Job description

IT Semester Internship

0.8 Hinsdale, IL, US

5 days ago Requisition ID: 1817

Salary Range: $20.00 To $20.00 Hourly

INTERNSHIP STRUCTURE & EXPECTATIONS

Duration:

Hours:

16–32 hours per week, scheduled around class commitments.

On-site at RML Hinsdale/Chicago – IS Dept.

Training:

Structured onboarding and role-specific instruction provided.

Evaluation:

Interns meet regularly with their supervisor for goal-setting and formal feedback.

WHAT STUDENTS WILL GAIN

• Real-world experience supporting technology in an active healthcare environment.
• Exposure to enterprise IS systems, service workflows, and cybersecurity practices.
• Hands‑on experience with hardware deployment, troubleshooting, and end‑user support.
• Mentorship from experienced IS professionals at RML Specialty Hospital.
• Opportunities to contribute to meaningful organizational projects.

GENERAL SUMMARY

The IT Intern will work alongside RML’s Information Technology team to support day‑to‑day technical operations across the hospital. This role is designed for current college students pursuing degrees in Information Technology, Computer Science, Cyber Security, Engineering, Programming, or related fields who want hands‑on experience in a healthcare environment. The internship provides exposure to enterprise systems, service desk operations, device management, and clinical/administrative technology used throughout RML.

KEY RESPONSIBILITIES

Technical Support & Troubleshooting

• Assist with responding to IT support tickets and helpdesk requests.
• Diagnose and resolve common hardware, software, and network issues.
• Provide end-user support for computers, mobile devices, printers, and peripherals.

Device Deployment & Maintenance

• Support the setup, imaging, and deployment of Windows workstations and laptops.
• Assist in maintaining equipment inventory and tracking assets.
• Participate in lifecycle activities such as device upgrades, replacements, and decommissioning.

Systems & Network Support

• Help monitor system performance, connectivity, and availability.
• Assist with user account creation, permission updates, and onboarding tasks.
• Support routine maintenance activities under the guidance of senior IT staff.

Project-Based Work

Some project scopes may vary by semester.

• Update documentation and standard operating procedures.
• Assist with cybersecurity initiatives such as phishing awareness, MFA rollout, or audit readiness.
• Participate in IT improvement projects—device cleanup, system migrations, or infrastructure updates.

QUALIFICATIONS

Minimum

Preferred

Skills and Abilities

1. Ability to communicate clearly with both technical and non‑technical users.

2. Strong problem‑solving skills and willingness to learn.

3. Basic understanding of Windows operating systems and common productivity tools ("e.g., Microsoft 365").

1. Experience with helpdesk or customer service environments.

2. Familiarity with networking fundamentals (IP addressing, Wi‑Fi, basic troubleshooting).

Knowledge and Experience

1. Strong interest in technology support and IS operations.

1. Exposure to Active Directory, device imaging, or ticketing systems.

2. Coursework in cybersecurity, systems administration, or software support.

License & Certifications

1. Current enrollment in a college or university program pursuing a degree in IS, Computer Science, Information Systems, Cyber Security, Engineering, Programming, or equivalent.

None specified.

Working Conditions

Work is performed on‑site at RML Specialty Hospital across the IS office, patient‑care areas, and administrative locations.