IT Security Tools Operations Engineer

TikTok; San Jose (CA); On-site; USD 112,000 - 223,000; Full time

Job summary

TikTok is seeking an IT Security Tools Operations Engineer in San Jose to manage security tools, monitor health, patch systems, and optimize policies. You will work with cross-functional teams to ensure compliance and incident readiness in a fast-paced technology environment.

The role emphasizes hands-on management of EDR/AV, SIEM, firewalls, and log analysis, with opportunities to evaluate new security technologies and contribute to security posture improvements.

Qualifications

• Bachelor’s degree in a related technical field.
• 4+ years in enterprise security engineering or IT security operations.
• Hands-on experience with enterprise security technologies (EDR/AV, SIEM, IDS/IPS, VPN, SWG, CASB, firewalls, vulnerability scanners).
• Programming or scripting such as Python, Bash, PowerShell, or API-based automation.
• Strong understanding of Windows, Linux, endpoint, network, and application security.

Responsibilities

• Security Tools Administration: manage day-to-day operations, configuration, and administration of security tools.
• Performance & Health Monitoring: monitor security infrastructure health and availability; troubleshoot issues.
• Lifecycle & Patch Management: perform updates, patches, upgrades, and configuration tuning.
• Policy & Rule Optimization: define and optimize security tool configurations and rules.
• Compliance & Auditing: conduct routine audits of tools for standards alignment.
• Evaluation & Deployment: participate in PoC testing and implementation of new tools.
• Incident Response & Log Analysis: review logs; respond to incidents.
• Documentation & SOPs: develop security docs and user guides.
• Training & Support: provide training to end-users and IT teams.
• Cross-Functional Collaboration: coordinate with vendors and stakeholders.
• Operational Flexibility: support with flexible hours including weekends.

Education

Bachelor's degree in Computer Science, Cyber Security, Information Technology, Engineering, or a related technical field

CISSP

CISM

Tools

EDR/AV

SIEM

IDS/IPS

VPN

SWG

CASB

firewalls

vulnerability scanners

endpoint management

agent rollout

policy configuration

log analysis

CrowdStrike

Microsoft Defender for Endpoint

Splunk

QRadar

Job description

Discover a career that energizes and excites you every day.

@2026 TikTok

Technology

IT Security Tools Operations Engineer

Location:

San Jose

Employment Type:

Regular

Job Code:

A22562

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Responsibilities

IT Security team is responsible for global enterprise IT cyber security, server security, endpoint security, application security construction, and protection. We work to improve overall IT security capabilities and security posture by providing security processes, security assessments, security operations, and security vulnerability management services. The team also supports IT teams and business departments across the organization in meeting their security requirements.

• Security Tools Administration: Manage the day-to-day operations, configuration, and administration of enterprise IT security tools (including firewalls, IDS/IPS, EDR, SWG, VPN, DLP, Mail Gateways, and other security-related technologies)
• Performance & Health Monitoring: Proactively monitor the performance, health, and availability of security infrastructure; identify, troubleshoot, and resolve technical issues or anomalies to ensure continuous functionality.
• Lifecycle & Patch Management: Perform regular maintenance activities, including updates, patches, upgrades, and configuration fine-tuning to ensure systems remain secure and up to date.
• Policy & Rule Optimization: Collaborate with IT and cross-functional security teams to define, implement, and optimize security tool configurations, policies, and rules to align with organizational security requirements and industry best practices.
• Compliance & Auditing: Conduct routine audits and compliance assessments of security tools to verify alignment with regulatory standards and internal security policies.
• Evaluation & Deployment: Participate in the evaluation, proof-of-concept (PoC) testing, selection, and implementation of new security tools and technologies to continuously enhance the overall security posture.
• Incident Response & Log Analysis: Review security logs and reports to identify patterns or anomalies that may indicate potential security breaches; respond to and resolve security incidents in a timely manner.
• Documentation & SOPs: Assist in developing and maintaining comprehensive security documentation, including standard operating procedures (SOPs), user guides, and knowledge base articles to facilitate effective tool utilization and support.
• Training & Support: Provide technical support and training to end-users and other IT teams on the proper usage and maintenance of security tools.
• Cross-Functional Collaboration: Partner with vendors, internal stakeholders, and cross-functional teams to ensure security policies and procedures are followed and technical issues are resolved efficiently.
• Operational Flexibility: Support operational needs, which may require flexible working hours, shift schedules, or weekend/holiday coverage, while maintaining a standard 5-day in-office work week.

Qualifications

• Minimum Qualification(s)- Bachelor’s degree in Computer Science, Cyber Security, Information Technology, Engineering, or a related technical field.
• 4+ years of hands-on experience in enterprise security engineering, IT security operations, endpoint security engineering, network security engineering, or security tools administration.
• Experience owning production security platforms, including deployment, configuration, service health and capacity/performance monitoring, operational support, change management, upgrades, patching, optimization, incident troubleshooting, and maintaining service availability.
• Hands-on experience with enterprise security technologies such as EDR/AV, SIEM, IDS/IPS, VPN, SWG, CASB, firewalls, vulnerability scanners, or endpoint management platforms, including agent/client rollout, policy configuration, health monitoring, version upgrades, and issue remediation.
• Programming or scripting ability, such as Python, Bash, PowerShell, or API-based automation, with experience automating repetitive security operations or security tool administration tasks.
• Strong understanding of Windows, Linux, endpoint, network, and application security, with the ability to troubleshoot issues across agents, servers, networks, APIs, integrations, and backend infrastructure; perform root cause analysis; and coordinate remediation with infrastructure, endpoint, network, SOC, and vendor teams.
• Preferred Qualification(s)- Experience with security tool integrations and telemetry/log forwarding to SIEM, SOC, or incident response teams, including log source onboarding, connector configuration, parser/field mapping, and data pipeline validation.
• Experience with vulnerability validation, security control testing, or technical security assessments, with the ability to validate findings, understand attacker techniques, and translate results into security tool configuration or control improvements.
• Hands-on experience with tools such as CrowdStrike, Microsoft Defender for Endpoint, SentinelOne, Carbon Black, Trend Micro, McAfee ePO, Symantec Endpoint Protection, Intune, Jamf, SCCM, Palo Alto, Fortinet, Check Point, Zscaler, Netskope, Splunk, Microsoft Sentinel, QRadar, Tenable, Qualys, or Rapid7.
• Experience designing or automating security tool health checks, endpoint compliance reporting, patch tracking, failed installation remediation, log pipeline validation, policy deployment, or security operations reporting.
• Relevant professional certifications such as CISSP, CISM, CISA, Security+, GCIH, GCIA, GCED, OSCP, or equivalent.

Job Information

The base salary range for this position in the selected city is $111600 - $223200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request