IT Security and Service Desk Intern

NYSTRS; Albany (OR); Híbrido; USD 23.000 - 32.000; Jornada completa

Descripción de la vacante

NYSTRS is seeking an IT Security and Service Desk Intern to gain hands-on experience in cybersecurity, IT operations, and end-user support within a hybrid work environment at our Albany, NY location. You will assist users, document troubleshooting steps, monitor security alerts, and participate in vulnerability scans and incident documentation.

Preferred candidates are enrolled in a bachelor’s or master’s program in cybersecurity or computer information systems with a strong interest in

Formación

• Must be enrolled in a full-time bachelor’s or master’s degree program in cybersecurity, computer science, business information systems, computer information systems, or closely related major with at least one semester remaining to complete all degree requirements.
• Rising junior, rising senior, or graduate student by Summer 2027.
• Hybrid work environment and ability to work in Albany, NY location.

Responsabilidades

• Assist users with basic hardware, software, and account-access issues.
• Set up and configure workstations, peripherals, and standard applications.
• Help document troubleshooting steps and update internal knowledge articles.
• Monitor security alerts dashboards and help identify basic suspicious activity.
• Assist with vulnerability scans, log reviews, and security tool updates.
• Help prepare simple security awareness materials or assist in incident documentation.
• Other IT projects as relevant.

Conocimientos

Basic hardware knowledge

Operating systems

Troubleshooting

Security awareness

End-user support

Educación

Bachelor's or Master's program in cybersecurity/CS/IS

Herramientas

Security tools

Descripción del empleo

All postings will close at 12:01am EST on the date indicated under posting end date.

_ Note: Sponsorship is not available for this position. Applicants must hold unrestricted work authorization. NYSTRS is unable to sponsor or assume sponsorship of an employment visa for this position now or in the future. _

Position Summary

The purpose of the IT Infrastructure & Operations (I&O) Department is to ensure the security, availability, and performance of technology infrastructure to assist NYSTRS in performing its mission to provide our members a secure pension. This includes the technical infrastructure used by the System in its Albany and Business Continuity locations including, but not limited to, management of basic information technology services, virtual server infrastructure maintenance and provisioning, network storage planning and provisioning, backup and recovery, email administration, network maintenance and planning, video and telecommunications infrastructure maintenance, and database maintenance and design services. Additionally, all customer support and security administration functions are performed in this department including, but not limited to, IT service management, IT asset management, desktop management, operations and job scheduling, mobile device and audio-visual support, and security management services for the organization.

The Information Technology Intern position is an excellent opportunity for someone to gain hands‑on experience and develop solid IT skills by working on varied projects throughout the IT I&O Department. This position is located at NYSTRS headquarters at 10 Corporate Woods Drive in Albany, NY.

Minimum Qualifications

Candidates must be currently enrolled in a full-time bachelor’s or master’s degree program in cybersecurity, computer science, business information systems, computer information systems, or closely related major with at least one semester remaining to complete all degree requirements following the internship and must be a rising junior, rising senior, or graduate student by Summer 2027.

Preferred Qualifications

• Foundational knowledge of computer hardware, operating systems, and basic troubleshooting
• Familiarity with networking concepts (IP addressing, VLANs, firewalls) or interest in learning them
• Exposure to cybersecurity principles, security tools, or coursework
• Strong communication skills and eagerness to support end users professionally
• Ability to learn quickly, follow procedures, and work collaboratively within an IT team
• Strong problem-solving abilities with the ability to use sound judgment

Work Modality

Currently we have a hybrid work schedule which may be subject to change in the future.

Job Duties

The IT Security and Service Desk Intern will be responsible for, but not limited to, the following duties:

• Assist users with basic hardware, software, and account-access issues
• Set up and configure workstations, peripherals, and standard applications
• Help document troubleshooting steps and update internal knowledge articles
• Monitor security alerts dashboards and help identify basic suspicious activity
• Assist with vulnerability scans, log reviews, and security tool updates
• Help prepare simple security awareness materials or assist in incident documentation
• Other IT projects as relevant

Salary Grade

This is a non-graded position

Salary Range

$20.00 per hour

Job Type

Temporary

At NYSTRS, diversity, equity, and inclusion are integral to our mission of providing our members with a secure pension and exceptional customer service. We are committed to fostering an inclusive and equitable culture where all diversity is valued and recognized as a source of strength and enrichment across all operations.

NYSTRS is proud to provide equal opportunities to all employees and qualified applicants without regard to race, color, religion, creed, sex, gender expression or identity, national origin, age, ability and disability status, veteran status, marital status, pregnancy status, sexual orientation, citizenship, or any other legally protected class. We are committed to being a workplace that attracts, supports, and retains talented individuals from diverse backgrounds and experiences while championing equal opportunity across recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.