IT Security Analyst SKC

Skilcraft; Hebron Estates (KY); On-site; USD 48,000 - 64,000; Full time

Job summary

Skilcraft in Hebron Estates, KY is seeking an IT Associate to provide frontline support and assist in administering technology systems across the organization.

The role includes user account management, cloud administration, licensing, hardware deployment, and collaboration with MSPs to maintain secure, efficient IT operations.

Qualifications

• Experience with Microsoft 365 and Azure AD administration.
• Experience managing software licensing and security groups.
• Ability to deploy and configure hardware and devices across the organization.

Responsibilities

• Create, modify, and disable user accounts in Microsoft 365 and Entra ID.
• Provide first-level hardware, software, and network support.
• Maintain IT asset inventories and software licensing records.
• Assist with Azure Active Directory administration and access management.
• Support ERP and business applications alongside MSP coordination.

Skills

Microsoft 365

Azure AD

Licensing

Hardware deployment

Troubleshooting

MSP coordination

Job description

The IT Associate provides frontline technical support and assists in the administration of the organization's technology systems. This role is responsible for user account management, Microsoft 365 and Azure Active Directory administration, software licensing, hardware deployment, troubleshooting, and coordination with Managed Service Provider (MSP). The position works closely with internal departments to support business applications, ERP system, cybersecurity initiatives, and overall IT operations.

Key Responsibilities

User Account Administration

• Create, modify, and disable user accounts within Microsoft 365, Azure Active Directory (Entra ID), and business applications.
• Assign and manage software licenses, permissions, and security groups.
• Support employee onboarding and offboarding activities.
• Maintain user access records and support compliance requirements.

Technical Support

• Provide first-level support for hardware, software, network, and application issues.
• Troubleshoot desktops, laptops, printers, mobile devices, and peripherals.
• Document and track support requests through established processes.
• Escalate complex issues to senior IT staff or external providers.

Hardware and Software Management

• Configure and deploy company computers and mobile devices.
• Maintain IT asset inventories and software licensing records.
• Manage approved software lists and assist with software standardization efforts.
• Install, update, and troubleshoot business software applications.

Microsoft 365 and Cloud Administration

• Support Microsoft 365 services including Outlook, Teams, SharePoint, and OneDrive.
• Assist with Azure Active Directory administration and access management.
• Support multi-factor authentication and security controls.
• Help maintain cloud-based collaboration and productivity environments.

ERP and Business Systems Support

Travel Required

No .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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