IT Salesforce Administrator

TaskVerse; United States; On-site; USD 104,000 - 121,000; Full time

Benefits offered by this job

Progressive benefits package

Collaborative workplace

Job summary

GreenState Credit Union seeks an IT Salesforce Administrator to support implementing, administering, and developing its Salesforce platform. In this hands-on role, you will maintain the solution, manage integrations, address production issues, and promote high availability.

You will collaborate with business users, developers, technology teams, and vendors to deliver practical Salesforce and CRM solutions and guide the technology strategy.

Qualifications

• College degree or equivalent work experience required.
• At least five years supporting business applications in a financial institution.
• Salesforce certifications preferred (Advanced Administrator, Application Architect, System Architect, or Platform App Builder).
• Familiarity with core banking data processing, imaging, CRM, account opening, loan origination, and job scheduling systems.

Responsibilities

• Administer and maintain Salesforce including configuration, upgrades, patches, integrations, and production support.
• Investigate issues, improve system efficiency, and coordinate with business units during significant software issues.
• Support high availability through testing, contingency planning, and disaster recovery activities.

Skills

Communication

Relationship building

Problem solving

Multi-project management

Technical explanation to non-technical

Education

Bachelor's degree or equivalent

Tools

Salesforce

APIs / SFTP

Atlassian tools (Jira/Confluence)

CRM systems

Job description

About The Company

GreenState Credit Union’s Information Technology department partners with business teams to understand their needs and support strategic objectives through technology. The department provides employees and members with technology platforms designed to be dependable, relevant, scalable, and available. GreenState’s purpose is to create lasting value for its members, communities, and employees. The organization empowers its teams to strengthen financial well-being, transform lives, and contribute to thriving communities. GreenState believes its success is rooted in an engaging, diverse, and inclusive workplace where people understand the impact of their work and put the organization’s values into practice.

About The Company

GreenState Credit Union’s Information Technology department partners with business teams to understand their needs and support strategic objectives through technology. The department provides employees and members with technology platforms designed to be dependable, relevant, scalable, and available. GreenState’s purpose is to create lasting value for its members, communities, and employees. The organization empowers its teams to strengthen financial well-being, transform lives, and contribute to thriving communities. GreenState believes its success is rooted in an engaging, diverse, and inclusive workplace where people understand the impact of their work and put the organization’s values into practice.

About The Role

GreenState Credit Union is seeking an IT Salesforce Administrator to support the implementation, administration, and ongoing development of its Salesforce platform. In this hands‑on technical role, you will help maintain the solution, manage integrations, address production issues, and promote high availability. You will work with business users, developers, technology teams, and vendors to deliver practical solutions and guide the effective use of Salesforce and CRM capabilities. The role also contributes to planning, process improvement, release management, and the organization’s technology strategy. The salary range is $103,793.30–$121,346.42, accompanied by a progressive benefits package.

Qualifications

A college degree in a relevant field or equivalent work experience is required, along with at least five years of similar experience supporting business applications. Experience in a financial institution is required. Familiarity with core banking data processing, imaging, CRM, account opening, loan origination, and job scheduling systems is preferred. Salesforce certifications are also preferred, including Advanced Administrator, Salesforce Application Architect, Salesforce System Architect, or Salesforce Platform App Builder. The successful candidate will bring strong communication, relationship‑building, and problem‑solving skills, with the ability to explain technical information clearly to business customers and project teams. You should be organized, comfortable managing multiple complex projects, and able to adjust priorities as business and system needs change. Knowledge of Salesforce or CRM functions, the software development life cycle, and agile development is expected; experience with APIs, SFTP, and Atlassian products is preferred. The role requires independent judgment, attention to confidentiality, flexibility to work after hours and on call, and the ability to meet bonding requirements.

Responsibilities

Administer and maintain Salesforce, including configuration, upgrades, patches, integrations, release management, and production support. Investigate technical issues, improve system efficiency, and serve as a key contact for business units experiencing significant software or usability problems. Support high availability through periodic testing, contingency planning, disaster recovery activities, and coordination with network, security, and vendor teams. Participate in after‑hours upgrades and fixes when needed to minimize business impact. Act as a liaison between end users and technical teams throughout the product lifecycle. Assess business needs, recommend solutions, facilitate process improvements, and manage projects from analysis through implementation. Prepare project scopes, effort estimates, and cost‑benefit analyses as appropriate. Coordinate with current and prospective vendors on software, hardware, releases, patches, regulatory requirements, and service issues. Maintain clear specifications, procedures, release plans, vendor records, and support documentation, following change‑management requirements. Contribute technical expertise to training and operating procedures, provide backup administrative support, and uphold GreenState’s service standards, teamwork, inclusion, and protection of member information.

Benefits

This position offers a progressive benefits package in addition to the stated salary range. GreenState also emphasizes a collaborative workplace where employees can contribute to meaningful work supporting members and communities.

Equal Opportunity

GreenState Credit Union is committed to fostering a diverse and inclusive workplace where everyone is valued and their contributions make a meaningful impact. Employment decisions are made in accordance with applicable equal opportunity laws.