IT Regulatory Risk Application Analyst

Synovus; Columbus (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Pinnacle seeks an Application Analyst to support a portfolio of Regulatory Risk and Compliance applications in Columbus, GA. You will partner with stakeholders, developers, and vendors to troubleshoot issues, analyze requirements, and optimize platforms.

The role involves creating functional specifications, supporting upgrades, validating data flows, and driving performance improvements across enterprise systems. Strong analytical and communication skills are essential.

Qualifications

• Analyzes business unit operations to identify automation opportunities.
• Translates high level requirements into functional specifications for IT.
• Assists with business process redesign and documentation for new technology.
• Provides input on buy vs build decisions and project planning with business units.
• Develops business models such as use cases and data flows.
• Delivers reporting and analytics support using data sources and tools.
• Performs system analysis and maintenance to support department activities.
• Analyzes incidents to identify problem areas and solutions.
• Manages multiple projects with risk and dependency awareness.
• Improves operating processes, procedures, and process templates.

Responsibilities

• Serves as an expert on supported business units and IT capabilities.
• Gathers information requirements from stakeholders and manages traceability.
• Ensures solutions comply with organizational standards and best practices.
• Facilitates communication between business units and IT from requirements to implementation.
• Supports enterprise governance and performance reporting using SQL-driven reports.

Skills

Requirements gathering

Business analysis

Stakeholder management

SQL

Business Objects

Education

Bachelor's degree

Tools

SQL Server

Business Objects

Job description

Job Summary:

We are seeking a highly motivated Application Analyst to support our portfolio of Regulatory Risk and Compliance applications. This role is ideal for someone who enjoys solving complex problems, is not afraid to get into the technical details, and has broad exposure to application architecture, integrations, databases, and enterprise technologies. The successful candidate will partner closely with business stakeholders, developers, architects, and vendors to support, enhance, and optimize critical regulatory risk platforms. Responsibilities include troubleshooting production issues, analyzing business requirements, supporting system upgrades and integrations, validating data flows, and identifying opportunities to improve application performance and user experience. Works with business partners as the primary interface between Information Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence to schedules and budgets and alignment with Information Technology strategy. Determines if solutions already exist or if new solutions are needed and provides input regarding buy vs build decisions. Ensures proper integration of solutions that impact work processes. Identifies opportunities for improvement or enhancement and negotiates agreements and commitments between business partners and Information Technology from requirements gathering to final implementation.

Job Duties and Responsibilities:

• Serves as an expert regarding the business units supported and has expert understanding of the Information Technology organization's systems and capabilities. Analyzes business unit operations to understand strengths and weaknesses and to identify process and function automation opportunities. Develops appropriate business models to represent business requirements and meet business needs.
• Obtains and validates information requirements from stakeholders through various analysis techniques. Translates high level business requirements into functional specifications for the Information Technology organization. Manages requirements, approvals, changes, and traceability.
• Assists with business process redesign and documentation as needed for new technology. Ensures technology solutions are in compliance with and uphold organizational standards. Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams.
• Negotiates agreements and commitments. Facilitates communication between business units and Information Technology from initial requirements to final implementation. Provides input regarding buy versus build decisions. Participates in planning sessions with business units to improve business processes.
• Participates in defining and streamlining division level processes, procedures, and templates as needed to support the organization's process maturity goals and to ensure effective and efficient methods in accordance with best practices.
• Provides business reporting and analytical support, particularly pertaining to departmental governance and performance, utilizing various data sources and analytical tools. Performs analysis and provides reporting views with improvement recommendations. Designs, develops, tests, and maintains various reports using SQL driven application table portlets and Business Objects.
• Conducts systems analysis with a focus on business process models and use cases. Performs system administration and maintenance as needed in support of departmental activities. Performs audits to ensure compliance with division processes, procedures and standards.
• Analyzes incidents related to the system/application to identify problem areas. Works closely with the application business partner's product support team to identify and implement solutions.
• Works on multiple projects evaluating and identifying project complexity, assumptions, constraints, and dependencies. Conducts timely surveys to gauge effectiveness of delivery of technology solutions.
• Performs a variety of tasks to improve on the existing operating processes, methodologies and standards. Participates in the development of processes, procedures, and protocols for the department to ensure effective and efficient methods of providing support. Coordinates the maintenance of all tools used to administer the processes as needed to ensure system currency.
• Builds, maintains, and manages stakeholder relationships. Educates the Information Technology organization on the direction of the business. Communicates complex technical concepts simply and effectively to nontechnical team members. Guides team members through the established operating process and escalates non-conformance as needed.
• Maintains a current knowledge base and understanding of technological trends. Uses Information Technology knowledge base to bring solutions to business units supported and enhances the enterprise's competitive edge.
• Assists less experienced team members as needed.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

Minimum Education:

Bachelor's degree in computer science, information systems, or a related field or an equivalent combination of education and experience.

Minimum Experience:

10 years of experience developing, implementing and maintaining enterprise policies, procedures and operating standards including preparing agendas, meeting minutes, and follow-up actions for meetings with management. Regular office environment;

Required Knowledge, Skills & Abilities:

• May sit for long periods of time;
• Talk and hear regularly;
• Use of hands, ability to reach;
• Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
• Up to 10 pounds weight lifting/force exertion required;
• Weight/force exertion required less than 25% of the time;
• Travel required less than 25% of the time

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.