Application Analyst II

Alta Fiber; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

AltaFiber is seeking an IT Systems Administrator to support and administer one or more business applications and related workflows. The role emphasizes ensuring data integrity, performance, and timely delivery of enhancements aligned with business needs.

You will lead requirements gathering, manage projects, and collaborate with vendors to implement solutions, develop tests, and document technical and user procedures. Strong communication is essential.

Qualifications

• Bachelor's degree or equivalent.
• 5–8 years of experience in information systems or IT management.
• Experience with application lifecycle management and SDLC methodologies.
• Experience gathering and documenting business and functional requirements.
• Experience with process analysis, workflow design, and business process improvement.
• Experience developing and executing test plans and test cases.
• Experience creating technical and user documentation.
• Experience working with third-party vendors, consultants, and service providers.
• Experience supporting enterprise applications, databases, integrations, and reporting tools.

Responsibilities

• Support development efforts to implement information systems solutions.
• Ensure the application meets operational business needs.
• Establish plans to support changes in business strategy or operations.
• Project-manage enhancements to upgrade the system.
• Provide requirements, development, and project management on IS solutions.
• Perform requirements gathering, analysis, testing, and user training.
• Analyze components to maintain data integrity and performance.
• Oversee vendor management for development and architecture initiatives.
• Support users in problem analysis and production schedules.

Skills

Requirements gathering

Process analysis

Workflow design

Test planning

Technical documentation

Vendor management

Project management

Communication skills

Education

Bachelor's degree

Tools

CAD/GIS applications

Databases

Reporting tools

Workflow management tools

Job description

Job Purpose

This position is responsible for support and administration responsibilities necessary for a single or multiple business application(s) and/or an operations support system(s). These responsibilities include ensuring technical and operational performance, data integrity, and that operational business needs are met by the system. As the business needs change, this position must identify the plans for enhancing the application and ensure that high profile, high-risk projects are implemented on time, within budget, and with the level of excellence required to meet customer expectations. This position should also focus on ways to implement process improvements for the benefit of the organization. This position is responsible for the attainment of short and long-term goals necessary to provide information systems/applications that involve a number of technologies and support key business functions including but not limited to OSP facility inventory and assignment, address, work order, and build related workflow management, and CAD/GIS applications.

Essential Functions

• Support Business Unit organizations on new systems development, major enhancements, satisfying day to day requests, and accomplishing their IT objectives in general. Proactively develop or coordinate development efforts of others to implement information systems solutions to solve business problems
• Ensure that the application meets the operational business needs.
• Establish business plans for the system to support changes in business strategy or operations.
• Project-manage efforts for these enhancements that improve and upgrade the system.
• Provide recommendations, requirements development, and project management on information systems solutions.
• Complete requirements definition and system specifications, including gathering user input, defining business needs, analyzing alternatives, performing acceptance testing, and supporting users with training as needed.
• Analyze application components to ensure online screens, databases, interfaces, files and reports function appropriately to ensure data integrity and operational performance.
• Responsible for vendor management on all development and architecture initiatives while following industry standard and application guidelines and best practices

• Support users in problem analysis and resolution set system and production schedules.
• Analyze application components to ensure online screens, databases, interfaces, files and reports function appropriately to ensure data integrity and operational and technical performance.
• Utilize development tools/languages to perform system enhancements, table updates and generate reports

Education

• Four years of college resulting in a Bachelor's Degree or equivalent

Relevant Work Experience

• 5 to 8 years of experience
• Management or administration of altafiber Information Systems or similar functions at another company.
• Experience with application lifecycle management and systems development methodologies.
• Experience gathering and documenting business and functional requirements.
• Experience with process analysis, workflow design, and business process improvement.
• Experience developing and executing test plans and test cases.
• Experience creating technical and user documentation.
• Experience working with third-party vendors, consultants, and service providers.
• Experience supporting enterprise applications, databases, integrations, and reporting tools.

Special Knowledge, Skills and Abilities

• Experience gathering and documenting business and functional requirements.
• Experience with process analysis, workflow design, and business process improvement.
• Experience developing and executing test plans and test cases.
• Experience creating technical and user documentation.
• Experience working with third-party vendors, consultants, and service providers.
• Experience supporting enterprise applications, databases, integrations, and reporting tools.
• Project management skills and experience in organizing, planning, and executing information technology projects.
• Strong written and verbal communication skills.

Supervisory Responsibility

• This position does not have any supervisory responsibilities