IT QA Manager: Test Design & Delivery

InComm; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

InComm Payments in Atlanta, GA seeks an IT Quality Assurance Manager II to coordinate testing efforts with project teams and design test cases for new features. You will purchase test cards at partner locations, validate UX, execute test scenarios, and document artifacts while raising issues about usability and customer experience.

The ideal candidate has a BA/BS, 13 years in customer service, project management, or analytical roles, strong technical/business acumen, and excellent communication.

Qualifications

• BA or BS degree preferred.
• 13 years of experience in a customer service, project management or analytical role.
• Strong technical and business acumen.
• Extremely organized and able to balance multiple tasks with various inputs/outputs.
• Excellent time management and prioritization skills.
• Highly responsive to business needs and able to adjust plans on the fly.
• Strong verbal and written communication skills.
• Ability to learn, retain, and apply complex technical information core to job function.
• Proficient in Microsoft Office especially Outlook, Excel, and Word.
• Reliable transportation to and from testing locations.

Responsibilities

• Coordinate testing efforts with the project team in order to ensure a thorough understanding of the testing scope and timeline.
• Design test cases around new product features/functions.
• Purchase test cards at local partner locations and validate the user experience.
• Execute various test cases to ensure all product functionality is working as expected.
• Document testing process along with all associated testing artifacts.
• Report results and issues to the project team and raise any concerns around ease of use, customer friendliness, or general user experience

Skills

Communication

Analytical thinking

Time management

Organization

Learning ability

MS Office proficiency

Education

BA or BS degree

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

InComm Payments in Atlanta, GA seeks an IT Quality Assurance Manager II to coordinate testing efforts with project teams and design test cases for new features. You will purchase test cards at partner locations, validate UX, execute test scenarios, and document artifacts while raising issues about usability and customer experience.

The ideal candidate has a BA/BS, 13 years in customer service, project management, or analytical roles, strong technical/business acumen, and excellent communication.