IT Project Technician: Onboarding & Cloud Infra

Usherwood Office Technology, Inc.; Manchester, Northern (NH, KY); Hybrid; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Company paid life insurance

Long-term disability insurance

Annual store allowance

Paid training and certifications

Annual store allowance

Job summary

Usherwood Office Technology is seeking an IT Project Technician to join the IT Projects Team. This hands-on role focuses on onboarding new managed IT clients and assisting Project Engineers with implementing technology solutions across diverse client environments.

You will help document client environments, deploy management and security technologies, configure equipment, and ensure a smooth transition to ongoing support teams.

Qualifications

• 1-3 years of professional IT experience in technical support, desktop support, field services, or similar role.
• Working knowledge of Windows desktop OS and Microsoft 365.
• Basic understanding of Windows Server, Active Directory, and Entra ID.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, switches, firewalls, wireless networks, and VLANs.
• ExperienceInstalling, configuring, and troubleshooting workstations and peripheral devices.
• Strong troubleshooting and problem-solving abilities.
• Ability to follow technical procedures and implementation plans.
• Strong attention to detail and documentation.
• Ability to communicate professionally with clients and internal technical teams.
• Ability to work independently and with senior resources.
• Willingness to travel to client locations and occasional after-hours work.

Responsibilities

• Assist with the technical onboarding of new managed IT clients.
• Participate in client technology discoveries and infrastructure assessments.
• Gather and document information about client workstations, servers, networks, applications, Microsoft 365 environments, and other technology assets.
• Deploy and validate required management, monitoring, security, backup, and support technologies.
• Prepare, configure, and deploy workstations and other end-user equipment.
• Assist with resolving technical issues identified during client onboarding.
• Collaborate with Project Engineers on server, networking, cloud, wireless, backup, migrations, and infrastructure projects.
• Stage and configure equipment before project deployment.
• Assist with installation and configuration of switches, firewalls, wireless equipment, servers, workstations, backup appliances, and other technologies.
• Assist with Microsoft 365, Azure, Active Directory, and Entra ID projects.
• Perform testing and validation following installations and deployments.
• Troubleshoot issues and escalate to Project Engineers when needed.
• Maintain accurate client and project documentation.
• Enter detailed project notes and track project time.
• Communicate professionally with clients during onboarding and project activities.
• Work with Project Engineers, PM, MSP, NOC, Security, and other internal teams.
• Travel to client locations as required for onboarding and implementation.

Skills

Windows OS & Microsoft 365

Active Directory / Entra ID

Networking basics

Troubleshooting & problem-solving

Documentation & detail-oriented

Client communication

Travel readiness

Education

Associate or Bachelor’s degree in IT/CS

Tools

Azure

Windows Server

RMM/Backup/Security tools

Firewalls & switches (basic)

Job description

Usherwood Office Technology is seeking an IT Project Technician to join the IT Projects Team. This hands-on role focuses on onboarding new managed IT clients and assisting Project Engineers with implementing technology solutions across diverse client environments.

You will help document client environments, deploy management and security technologies, configure equipment, and ensure a smooth transition to ongoing support teams.