IT Onboarding & Infrastructure Technician

Usherwood Office Technology; Manchester (NH); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Long-term disability insurance

401(k) with matching

Paid time off

Paid training and certifications

Annual store allowance

Job summary

Usherwood Office Technology is hiring an IT Project Technician in Manchester, NH. You will help onboard new managed IT clients, document environments, deploy management and security technologies, and prepare equipment for deployment.

You’ll work with Project Engineers on servers, networking, cloud, wireless, backup, and migrations, gaining exposure to Azure, Active Directory, and Entra ID in a growing IT projects team.

Qualifications

• 1–3 years of professional IT experience in technical support, desktop support, field services, managed services, or a similar role.
• Working knowledge of Windows desktop operating systems and Microsoft 365.
• Basic understanding of Windows Server, Active Directory, and Entra ID.
• Solid understanding of TCP/IP, DNS, DHCP, switches, firewalls, wireless networks, and VLANs.
• Experience installing, configuring, and troubleshooting workstations and peripheral devices.
• Strong troubleshooting and problem-solving abilities.
• Ability to follow technical procedures and implementation plans.
• Strong attention to detail and documentation.

Responsibilities

• Assist with the technical onboarding of new managed IT clients.
• Participate in client technology discoveries and infrastructure assessments.
• Gather and document information about client workstations, servers, networks, applications, Microsoft 365 environments, and other technology assets.
• Deploy and validate required management, monitoring, security, backup, and support technologies.
• Prepare, configure, and deploy workstations and other end-user equipment.
• Assist with resolving technical issues identified during client onboarding.
• Work with Project Engineers on server, networking, cloud, wireless, backup, migration, and infrastructure projects.
• Stage and configure equipment before project deployment.

Skills

IT support experience

Windows OS

Microsoft 365

Active Directory

Entra ID

Networking basics

Documentation

Client onboarding

Education

Associate or Bachelor's in IT/CS

Certifications (CompTIA A+/Network+/Security+)

Tools

Azure

Job description

Usherwood Office Technology is hiring an IT Project Technician in Manchester, NH. You will help onboard new managed IT clients, document environments, deploy management and security technologies, and prepare equipment for deployment.

You’ll work with Project Engineers on servers, networking, cloud, wireless, backup, and migrations, gaining exposure to Azure, Active Directory, and Entra ID in a growing IT projects team.