IT Project Support Coordinator – SLA & Liaison Lead

Connection; Wilmington (OH); On-site; USD 28,144 - 35,693; Full time

Benefits offered by this job

Medical insurance

Generous paid time off

401k plans

Free therapy visits

Job summary

Connection in Wilmington, Ohio is looking for a Project Support Coordinator to oversee and manage customer requests. You will coordinate with various teams to ensure timely resolution and maintain high quality standards.

The ideal candidate will possess strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset. Join a supportive environment where your contributions are valued and rewarded with a generous benefits package.

Qualifications

• Ability to understand queries and provide efficient solutions.
• Experience with incident or case management applications is preferred.
• Basic understanding of order processing lifecycle.

Responsibilities

• Monitor incident/case queues and address requests.
• Handle orders and management according to standard operating procedures.
• Act as the first point of contact for customers.
• Create and update process documentation.

Skills

Excellent verbal and written communication skills

Intermediate Microsoft Office/O365 skills

Intermediate Microsoft Excel skills

Data entry skills

Basic to intermediate computer knowledge

Customer service oriented

Good problem-solving skills

Attention to detail

Tools

Microsoft Office

Microsoft Teams

CRM software

Job description

Connection in Wilmington, Ohio is looking for a Project Support Coordinator to oversee and manage customer requests. You will coordinate with various teams to ensure timely resolution and maintain high quality standards.

The ideal candidate will possess strong communication skills, proficiency in Microsoft Office, and a customer-focused mindset. Join a supportive environment where your contributions are valued and rewarded with a generous benefits package.