Project Coordinator - PCC Ohio

ViziRecruiter,LLC.; Wilmington (OH); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Progressive compensation

401k plans

Medical insurance

Paid time off

Mental health resources

Job summary

A technology solutions provider in Wilmington, Ohio is seeking a Project Coordinator to oversee project coordination and serve as a primary liaison between clients and internal departments. The ideal candidate should have 4 years of project coordination experience and an Associate's Degree or equivalent. This role emphasizes communication skills and adherence to quality standards to ensure effective order processing and customer satisfaction.

Qualifications

• 4 years of work experience in project coordination.
• 6 years of work experience to be fully proficient.
• Familiarity with standard operating procedures.

Responsibilities

• Monitor incident/case queues and address requests.
• Manage order processing and uphold quality.
• Coordinate projects with Technology and Integration teams.
• Liaise between customers and internal departments.
• Coordinates projects or activities with teams within TIDC for sales, testing and production orders.
• Acts as the initial point of contact and liaison for customers and between TIDC and other departments.
• Monitors reports to ensure orders are processed promptly and manages delays.

Skills

Project coordination

Communication skills

Problem-solving

Time management

Education

Associate's Degree or equivalent work experience

Job description

Introduction

You’re a multitasker, capable of moving a mile a minute and keeping everyone else on track. There’s an art and a science to a well-organized calendar—and nothing makes you happier than an empty inbox.

Overview

What We Do

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. That’s what we do. We’re the IT Department’s IT Department.

Who We Are

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. It’s what makes Connection unique—what drives us to innovate and create technology solutions that stand apart from the crowd. We’d love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us

You’ll find supportive teammates and a rewarding career at Connection—plus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees’ emotional wellbeing. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. You’ll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Project Coordinator

Working under the supervision of the Team Leader-CX and in conjunction with the Sr. Project Support Coordinator, the Project Support Coordinator will primarily be responsible for coordinating, partnering, and collaborating with various teams and departments handling multiple projects. This includes monitoring and addressing requests and orders received as incidents, cases, or other forms of inquiries, and escalating requests based on training and process expertise. The position demands meeting set quality expectations and focusing on achieving the SLAs to positively impact the customer experience. The Project Support Coordinator will serve as the first point of contact for requests received from customers in the form of incidents, and or internal issues reported by the Sales and Services team in the form of cases. Acting as the primary liaison between clients, management, and the Sales and Services team, the Project Support Coordinator ensures the timely and successful application of services across all categories of customer orders, from initiation to production.

The Project Support Coordinator comprehends the responsibilities of other roles and departments within the Technology Integration and Distribution Center (TIDC) to establish effective coordination between all points of contact. This ensures continued support and fulfillment of the needs of other teams, departments, and customer SLAs. The Project Support Coordinator will assist members of the Project Management Office, Service Delivery, and Engagement Specialists in coordinating and executing sales orders and other contractual agreements.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Responsibilities

• Monitors incident/case queues and addresses requests received in accordance with SLAs.
• Handles incidents/cases following the established standard operating procedures, ensuring quality is maintained.
• Manages order processing and management according to standard operating procedures, ensuring quality is upheld.
• Handles cases/support requests from sales within established quality guidelines and SLAs.
• Monitors and escalates issues related to inventory/stock.
• Adheres to standard team procedures.
• Coordinates projects or activities with teams and departments within the Technology and Integration Distribution Center (TIDC) when dealing with sales, testing, and production orders.
• Acts as the initial point of contact and liaison for customers or between TIDC and other departments.
• Monitors reports to ensure orders are processed promptly and manages any delays effectively.
• Creates and updates process and procedure documentation (SOPs & Job Aids) as assigned.
• Schedules and attends internal and external customer meetings.
• Stays informed about client project changes and updates.
• Gains familiarity with each client and their respective services and SLAs.
• When proficient, may assist in providing internal team support and training to other team members.
• Performs all other duties or special projects as assigned.
• Recommends ideas for process/continual improvement opportunities.

Requirements

• Degree Requirements: Associate's Degree or the equivalent combination of education and work experience
• Minimum years of work experience to qualify for role: 4 years
• Total years of work experience to be fully proficient: 6 years