IT Project Manager Senior / Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Training & career development

Retirement plans

Paid time off

Family care support

Job summary

Michigan Medicine's Health Information Technology and Services (HITS) PMO seeks a Senior Project Manager to lead large, cross‑team IT initiatives. You will ensure projects finish on time, within budget, and with quality that aligns with strategic goals and patient care needs.

The role reports to the PMO Manager, requires strong communication with executive stakeholders, and operates in a hybrid work environment with occasional on‑site and after‑hours support.

Qualifications

• Bachelor's degree in a relevant field.
• 5+ years of progressive management or project management experience.
• Experience leading large multi-team projects.
• Familiar with waterfall, agile and hybrid methodologies.
• Experience supporting Epic or related healthcare IT applications.

Responsibilities

• Align projects with organizational goals and create strategic PMO plans.
• Manage projects from initiation to closing with governance and reporting.
• Coordinate requirements gathering, testing, and stakeholder engagement.
• Create and maintain project artifacts and schedules.
• Lead go-live activities with technical and operational partners.
• Maintain transparency in enterprise project management tools.

Skills

Project management

Cross-functional leadership

Waterfall methodologies

Agile methodologies

Epic or interfacing apps

Communication skills

Education

Bachelor's degree in a relevant field (Business/Engineering/IT/Health Sciences)

Tools

Microsoft Project

ServiceNow

Job description

Department Overview

Health Information Technology & Services (HITS) plays a role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, and support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

Division Overview

The HITS Project Management Office (PMO) initiates and executes key IT initiatives across Michigan Medicine through project and program management services tailored to patient care, education, research, or IT infrastructure.

Examples of large projects managed by the PMO include: IT modernization through migration from on-premise services to cloud services, expansions of EHR functionality through implementation of new Epic modules, datacenter consolidation, setup of IT infrastructure in new Michigan Medicine buildings, and implementation of classroom support services for the Medical School.

Job Summary

The primary responsibility in this job is to manage large, cross-team projects. The goal is to complete projects on time, within budget, and with the high level of quality our customers expect from Health Information Technology and Services (HITS), while supporting and advancing organizational change.

The position reports directly to the Manager of the Project Management Office within the IT Business Office. There are no direct reports for this position.

Work Location

This position is being offered as a Hybrid position. There will be times when it will be appropriate for you to work from home. There will be other times that you will be required to work onsite for meetings, planning sessions, or go-live support. You may be required to work infrequently during non-business hours and on weekends.

Responsibilities

• Align project with organizational goals to create a strategic project management plan including choice of project management methodology, communications around expectations, milestones and deliverables.
• Manage projects from initiation to closing by performing all project management functions at a high level of excellence, for example:
  • Track complex sets of interrelated tasks across the enterprise.
  • Monitor risks and issues with escalation to leadership when needed.
  • Collaborate with team managers to resource the project and monitor project resources.
  • Coordinate requirements gathering, documentation and testing.
  • Engage with stakeholders to define and generate project deliverables.
  • Create presentations and status reports for a variety of audiences.
• Create and manage project artifacts consistent with the methodology chosen (sprint plans, stories, project schedules, status reports, task lists, training plans, activation plans, etc.).
• Identify the organizational changes needed to deliver successfully on the project goals and manage the creation and execution of an organizational change management plan.
• Establish project governance and communicate proactively with project sponsors and advisory groups, keeping them informed of project status and escalating decisions and issues when needed.
• Develop and manage a complex set of stakeholder relationships, presenting and working directly with executive leadership as needed.
• Facilitate a variety of meetings (such as cross-team project meetings, governance meetings, leadership updates etc.) and communicate promptly and clearly on meeting agendas, decisions, and action items.
• Coordinate all go-live activities in collaboration with technical and operational partners (training, command centers, at-the-elbow support, dry-runs, roll-back plans, etc.).
• Coordinate responsibilities for project planning and execution with vendor and operational project managers when needed.
• Maintain project transparency by regularly updating project work in enterprise project management tools.

Required Qualifications

Senior Level

• Bachelor's degree in a relevant field, e.g., Business, Engineering, Information Technology, Health Sciences or equivalent combination of education and experience.
• 5 or more years of progressive management experience or project management experience including:
  • Demonstrated experience leading large multi-team, multi-year projects.
  • Demonstrated experience with waterfall, agile and hybrid project management methodologies.
  • Practical experience supporting Epic or other ancillary, clinical, and revenue cycle applications.
• General knowledge of clinical care and revenue cycle objectives aligned with IT applications, interoperability, regulatory standards, and business processes.
• General knowledge of the complex technical environment of a large academic medical center (on-premise and cloud infrastructure, applications, integrations, emerging technologies).
• Demonstrated ability to communicate effectively, verbally and in writing, with diverse audiences and stakeholders, such as leadership, end-users, non-technical subject matter experts, technical team members, etc.
• Demonstrated problem-solving and decision-making skills in situations where available information might be limited.
• Demonstrated initiative, adaptability, and flexibility.
• Comfortable creating project artifacts in a variety of enterprise project management tools such as Microsoft Project, ServiceNow, or others.

Intermediate Level

• Bachelor's degree in a relevant field, e.g., Business, Engineering, Information Technology, Health Sciences or equivalent combination of education and experience.
• 2-3 years of progressive management experience or project management experience.
• Demonstrated experience leading large multi-team, multi-year projects.
• Demonstrated experience with waterfall, agile and hybrid project management methodologies.
• Practical experience supporting Epic or other ancillary, clinical, and revenue cycle applications.
• General knowledge of clinical care and revenue cycle objectives aligned with IT applications, interoperability, regulatory standards, and business processes.
• General knowledge of the complex technical environment of a large academic medical center (on-premise and cloud infrastructure, applications, integrations, emerging technologies).
• Demonstrated ability to communicate effectively, verbally and in writing, with diverse audiences and stakeholders, such as leadership, end-users, non-technical subject matter experts, technical team members, etc.
• Demonstrated problem-solving and decision-making skills in situations where available information might be limited.
• Demonstrated initiative, adaptability, and flexibility.
• Comfortable creating project artifacts in a variety of enterprise project management tools such as Microsoft Project, ServiceNow, or others.

Desired Qualifications

• Project Management Professional (PMP) certification or Scrum Master certification. (Note: a candidate without at least one of these certifications must commit to obtaining it within 18 months of hire).

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three essential components; patient care, education and research that together enhance our contribution to society.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.