Business Systems Analyst - Senior/Intermediate

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Michigan Medicine is seeking a senior Academic IT Liaison to partner with MM faculty and researchers. You will guide units and centers, identify technology services to support education and discovery, and work with governance committees to align IT offerings with strategic pillars.

The role emphasizes collaboration, problem solving, and service excellence across campus. You will engage with educators and researchers to enable effective use of technology, build relationships with campus IT teams,

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Minimum of 5 years delivering IT services and support.
• Experience translating complex information to users with varying technical levels.

Responsibilities

• Provide faculty with one-on-one facilitative project support and sustainable solutions.
• Build and deliver training for faculty in cooperation with staff.
• Identify IT services to remove barriers to academic goals.
• Facilitate connections between faculty and IT services/personnel.
• Participate in IT governance committees supporting Education and Research pillars.
• Deliver excellent customer service and clear communications.
• Develop networks with facilitators on- and off-campus.
• Protect institutional data and ensure policy-compliant service delivery.

Skills

IT service delivery

Stakeholder management

Training development

Communication skills

Cybersecurity basics

Virtualization

Containerization

Education

Bachelor's degree

equivalent experience

Tools

VMware

Docker

Kubernetes

Cloud platforms

Job description

Department Overview

Health Information Technology & Services (HITS) plays an important role in the success of Michigan Medicine by providing clinicians, educators, researchers, students, and staff with technology-related information, products, services, and excellent support. HITS also provides institutional expertise related to IT strategy, security, infrastructure, and resource management.

HITS is firmly committed to advancing inclusion and belonging, which are core to the culture and values of Michigan Medicine. Our community supports the recruitment and promotion of a diverse workforce as a reflection of our commitment to serving the diverse people of Michigan and the world. We aim to create a work culture where each team member feels respected, valued, and safe.

Division Overview

The HITS Academic IT division serves both the education and research communities at Michigan Medicine. We engage faculty, students, and staff to provide a holistic portfolio of software, applications, infrastructure, device support, and custom projects to promote innovation and excellence.

Job Summary

HITS is looking for a senior-level candidate to fulfill the role of an Academic IT Liaison. You will report to the Manager of the HITS Academic Engagement team and will be a guide for Michigan Medicine (MM) faculty. You will accomplish this through active engagement with units, departments (basic sciences and clinical), centers, and numerous Medical School IT governance committees. You will work with researchers and educators to identify and aid in the use of technology services that will best support their academic activities. Your work is directly aligned with the education and discovery strategic pillars of the Medical School. You will work collaboratively within the Academic Engagement team, build relationships with other HITS and Campus IT teams, and navigate a broad portfolio of IT service offerings available on Campus. Michigan Medicine is a collaborative environment with an extraordinary scope of responsibilities and priorities. Come work with us, and you will be a creative, practical problem solver who delivers predictable results for researchers and educators.

Responsibilities

• Provide faculty with one-on-one facilitative project support, recommending sustainable solutions that can also be used by other faculty
• Build and deliver appropriate training for Michigan Medicine faculty in cooperation with other staff
• Identify appropriate information technology services and approaches that help to remove barriers to achieving academic goals
• Facilitate connections between faculty and the appropriate IT services and personnel
• Leverage technical knowledge to uncover unseen barriers to success in delivering appropriate and effective IT service solutions
• Participate in IT governance committees and units that directly help the Education and Research strategic pillars of the Medical School
• In the performance of all job tasks, deliver excellent customer service and provide clear communications
• Focus on service improvement and recommend changes to services, products, and processes within the HITS and larger University of Michigan IT organizations
• Provide recommendations for new and expanded IT services based on analysis and understanding of customer requirements, and advocate for the services on behalf of researchers and educators
• Manage customer expectations and provide clear responses
• Develop a network with other facilitators, both on- and off-campus
• Understand and use existing solutions, both on-and-off campus
• Protect institutional data and privacy, and ensure the excellent delivery of solutions and services by following divisional, Michigan Medicine and University policies.

Senior Level

• A Bachelor's degree in a relevant research or technical field is required for this position, or equivalent combination of education and experience
• Minimum of 5 years of related experience delivering relevant IT services and support

Intermediate Level

• Bachelor's degree or equivalent combination of education and experience
• 2-3 years of IT related experience

Desired Qualifications

• Experience translating and communicating complex information to users with varying levels of technical aptitude
• Demonstrated ability to advocate for and cultivate an environment that supports inclusion, community, belonging, and accessibility
• Demonstrated experience learning new skills and applying that knowledge to solve complex problems
• Experience bridging customer needs to relevant IT services
• Experience working in an academic medical center
• Experience writing grant proposals and technical writing
• Experience with IT services offered at the University of Michigan and Michigan Medicine, including but not limited to services provided by HITS, Advanced Research Computing, and Information Technology Services
• Proven experience in developing, deploying, and supporting a wide range of foundational IT services, including:
  • Networks and network infrastructure
  • Storage systems and solutions
  • Operating systems (Windows, Linux, macOS, or equivalent)
  • Both Enterprise and specialized research applications
  • Cloud computing platforms and services (e.g., AWS, Azure, Google Cloud)
  • High-performance computing
  • Database management and administration
  • Workstation-attached devices and instrumentation
• Troubleshooting complex technical issues across multiple systems and teams
• Strong understanding of cybersecurity practices, identity and access management, and data protection
• Knowledge of compliance frameworks (e.g., HIPAA, NIST 800-53, NIST 800-171)
• Experience mentoring junior IT staff and fostering knowledge-sharing across teams
• Knowledge of virtualization, containerization (VMware, Docker, Kubernetes)
• Strong communication skills to work effectively with both technical and non-technical stakeholders

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Locations

This position is being made available with the ability for you to negotiate alternative work schedules and remote/on-site options to suit your work-life balance. Non-Michigan residents should inquire about potential employment while working remotely in a state other than Michigan. Apply to be part of a strong team that partners with our institution, community, and each other.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Additional Information

Benefits

We offer a benefits package that includes comprehensive training and career development opportunities, generous retirement savings plans, ample paid time off, and a wealth of family care support: https://careers.umich.edu/benefits.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.