IT Project Manager - Salesforce

Nintendo; Redmond (WA); Hybrid; USD 120,900 - 217,650; Full time

Job summary

Nintendo of America, based in Redmond, WA, seeks an experienced Project Manager for IT: Solutions focusing on Salesforce ecosystems (Commerce Cloud, OMS, Service Cloud, Marketing Cloud). The role manages mid-to-large projects, coordinates across teams, and ensures alignment with business objectives.

The ideal candidate has 4–6 years of PM experience, 2+ years on Salesforce, strong communication skills, and a PMP or equivalent is preferred. Hybrid work in Redmond; visa sponsorship not offered.

Qualifications

• 4–6 years of project management experience.
• 2+ years delivering projects on Salesforce platforms (Commerce Cloud, Order Management, Service Cloud, Marketing Cloud).
• Undergraduate degree in Business, Marketing, or related field.
• PMP Certification or equivalent preferred.
• Excellent written and verbal communication skills.
• Fluency in Japanese a plus.

Responsibilities

• Lead mid-to-large technical projects from ideation and planning through delivery.
• Define requirements, test plans, and quality reviews across the project lifecycle.
• Identify dependencies, resolve issues, and drive process improvements.
• Collaborate with managers to select personnel for the project and ensure effective operation.
• Define project strategy, scope, and goals aligned with business objectives.
• Plan and schedule deliverables, milestones for moderately complex projects.
• Maintain stakeholder relationships and provide status updates throughout the lifecycle.
• Establish budgets and schedules; review vendor estimates for cost effectiveness.
• Build customer relationships and ensure seamless project delivery with Nintendo.
• Manage vendor relationships and ensure compliance with contracts.

Skills

Project management

Cross-functional collaboration

Communication

Stakeholder management

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce

Job description

About Nintendo of America:

From the launch of the Nintendo Entertainment SystemTM more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including MarioTM, Donkey KongTM, The Legend of ZeldaTM, MetroidTM, Animal CrossingTM, PikminTM and SplatoonTM across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks.

Based in Redmond, Washington, Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home. For more information about Nintendo, please visit the company’s website at https://www.nintendo.com/.

Job Summary:

This role is part of the IT: Solutions department at Nintendo of America (NOA) and is responsible for technical projects and programs of varying scope, complexity, and specialty. This role will focus on projects related to Salesforce including Salesforce Commerce Cloud, Salesforce order Management, Salesforce Service Cloud and Salesforce Marketing Cloud.

Description of Duties:

• Facilitates participation in mid-to-large technical projects from initial ideation and planning, through final delivery.
• Demonstrates good judgment in selecting methods and techniques involved in requirements gathering, building and implementing test plans, and performing quality reviews, at all phases of the project lifecycle.
• Responsible for identifying and managing project dependencies, develops recommendations for resolving identified issues, and implements process improvements.
• Works with managers to select and evaluate personnel for/on the project to ensure the effective and efficient operation of the project but does not directly manage resources.
• Works with managers or stakeholders to define strategies, project scope, and goals ensuring alignment with business objectives.
• Works with project team(s) to plan and schedule project deliverables, goals, and milestones for moderately complex projects.
• Serves as a subject matter expert and liaises with key internal stakeholders to ensure all security and technical information and activities are accurate and within policy; provides status updates and ongoing reports throughout the program or project lifecycle.
• Establishes and manages project estimates, budgets and schedules, and reviews estimates from vendors, ensuring accuracy and cost effectiveness.
• Develops and maintains successful customer relationships within all organizational levels of Nintendo and ensures seamless integration and delivery of projects.
• Manages ongoing relationships with vendors, ensuring compliance with contractual obligations and services meet Nintendo standards.
• Ensuring that team produces work that adheres to Salesforce's best-design principles.
• Should be skilled in managing projects for Salesforce Commerce Cloud/ Salesforce Order Management (OMS), Service Cloud, and Marketing Cloud

Summary of Requirements:

• 4-6 years of project management experience required.
• Experience utilizing Project Management methodologies.
• Excellent written and verbal communication skills.
• Fluency in Japanese a plus
• Undergraduate degree in Business, Marketing, a related field or equivalent experience
• PMP (Project Management Professional) Certification or equivalent preferred
• At least 2+ years delivering projects on Salesforce Platforms (Commerce Cloud, Order Management, Service Cloud, Marketing Cloud)
• Awareness and practical exposure to AI-enabled delivery tools and an Agentic Delivery mindset.

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes the base pay range listed below, potential for a semi-annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.

Pay Range:

$120,900 — $217,650 USD