IT Project Manager - Salesforce

Nintendo of America Inc; Redmond (WA); Hybrid; USD 120,900 - 217,650; Full time

Benefits offered by this job

Hybrid work in Redmond

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Nintendo of America Inc. in Redmond, WA, is seeking a Salesforce Project Manager to lead mid-to-large technical projects across Salesforce Commerce Cloud, Order Management, Service Cloud, and Marketing Cloud.

You will partner with internal stakeholders to deliver on strategic initiatives and ensure alignment with business objectives. The role requires 4–6 years of PM experience, strong communication, and Salesforce platform expertise; a PMP certification is preferred, and there is a hybrid

Qualifications

• 4–6 years of project management experience.
• Experience with Salesforce platforms (Commerce Cloud, OMS, Service Cloud, Marketing Cloud).
• Excellent written and verbal communication skills.
• PMP Certification or equivalent preferred.
• Fluency in Japanese is a plus.

Responsibilities

• Lead mid-to-large technical projects from ideation to delivery.
• Gather requirements, build test plans, and conduct quality reviews.
• Identify and manage dependencies, recommend improvements.
• Collaborate with managers to select and evaluate project personnel.
• Define strategies, scope, and goals aligned with business objectives.
• Plan and schedule deliverables, milestones for moderately complex projects.
• Maintain stakeholder communications and project status reports.
• Manage estimates, budgets, and vendor relationships.

Skills

Project management

Salesforce

Communication

PM methodologies

Vendor management

Education

Bachelor's degree in Business/Marketing or related field

Tools

Salesforce Commerce Cloud

Salesforce Order Management

Sales Cloud

Marketing Cloud

Job description

About Nintendo of America: From the launch of the Nintendo Entertainment System more than 30 years ago, Nintendo’s mission has been to create smiles through unique entertainment experiences. Here at Nintendo of America Inc., we deliver on this mission by partnering closely with Nintendo Co., Ltd., to bring Nintendo’s iconic and cherished franchises including Mario, Donkey Kong, The Legend of Zelda, Metroid, Animal Crossing, Pikmin and Splatoon across the Americas through our video games, hardware systems, and collaborations with partners on a range of other entertainment initiatives like feature films and theme parks. Based in Redmond, Washington, Nintendo of America serves as headquarters for Nintendo’s operations in the Americas. We are an equal‑opportunity employer offering a welcoming and inclusive environment in service to one another, our products, and the diverse consumers and communities we call home.

Job Summary

This role is part of the IT: Solutions department at Nintendo of America (NOA) and is responsible for technical projects and programs of varying scope, complexity, and specialty. It will focus on projects related to Salesforce including Salesforce Commerce Cloud, Salesforce Order Management, Salesforce Service Cloud and Salesforce Marketing Cloud.

Description of Duties

• Facilitates participation in mid‑to‑large technical projects from initial ideation and planning, through final delivery.
• Demonstrates good judgment in selecting methods and techniques involved in requirements gathering, building and implementing test plans, and performing quality reviews at all phases of the project lifecycle.
• Identifies and manages project dependencies, develops recommendations for resolving identified issues, and implements process improvements.
• Works with managers to select and evaluate personnel for the project to ensure the effective and efficient operation of the project but does not directly manage resources.
• Works with managers or stakeholders to define strategies, project scope, and goals ensuring alignment with business objectives.
• Works with project team(s) to plan and schedule project deliverables, goals, and milestones for moderately complex projects.
• Serves as a subject‑matter expert and liaises with key internal stakeholders to ensure all security and technical information and activities are accurate and within policy; provides status updates and ongoing reports throughout the program or project lifecycle.
• Establishes and manages project estimates, budgets and schedules, and reviews estimates from vendors, ensuring accuracy and cost effectiveness.
• Develops and maintains successful customer relationships within all organizational levels of Nintendo and ensures seamless integration and delivery of projects.
• Manages ongoing relationships with vendors, ensuring compliance with contractual obligations and services meet Nintendo standards.
• Ensures that the team produces work that adheres to Salesforce’s best‑design principles.
• Should be skilled in managing projects for Salesforce Commerce Cloud/ Salesforce Order Management (OMS), Service Cloud, and Marketing Cloud.

Summary of Requirements

• 4–6 years of project management experience.
• Experience utilizing Project Management methodologies.
• Excellent written and verbal communication skills.
• Fluency in Japanese is a plus.
• Undergraduate degree in Business, Marketing, a related field or equivalent experience.
• PMP (Project Management Professional) Certification or equivalent preferred.
• At least 2+ years delivering projects on Salesforce platforms (Commerce Cloud, Order Management, Service Cloud, Marketing Cloud).
• Aware of and practically exposed to AI‑enabled delivery tools and an agentic delivery mindset.

Benefits and Work Arrangement

Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

This position is hybrid in Redmond, WA. Hybrid positions require regular onsite work following the schedule and guidelines for their division. This position is not open to fully remote status at this time.

This position includes the base pay range listed below, potential for a semi‑annual discretionary performance bonus, and a comprehensive benefits package that includes medical, dental, vision, 401(k), and paid time off.

Pay Range: $120,900—$217,650 USD