IT Project Manager — Remote Options & Client Delivery

CXtec; City of Syracuse (NY); Hybrid; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) with company match

Paid time off and holidays

Flexible work arrangements

Job summary

CXtec, a leading IT solutions provider, seeks a Project Manager to oversee project design, planning, resource management, and client satisfaction across CXtec and TERACAI services. You will coordinate with Sales, Product Management, and third-party partners to ensure timely, on-budget delivery.

The role demands CAPM certification or equivalent experience, strong communication, and a proven ability to manage IT projects in a high-pressure environment.

Qualifications

• Bachelor’s degree or 5 years relevant experience.
• CAPM certification with 2 years of demonstrated project management experience.
• Previous experience managing IT projects preferred.
• Ability to work in a high pressure environment.
• Ability to conduct meetings and schedule resources.
• Strong organizational, prioritization and problem-solving skills.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office.

Responsibilities

• Ensure client satisfaction by providing answers to all billing related questions, making sure all technical projects are completed on time/budget, and scheduling technical resources for on-site support, projects, and other services as necessary.
• Coordinate with sales & product management to provide assistance with all service proposals.
• Interface with sales and customers on conference calls to promote CXtec and TERACAI service offerings.
• Creation of detailed project plans in conjunction with Systems Engineers and Third-Party Service Partners.
• Conduct project meetings, schedule resources, monitor issues and risk, and ensure successful completion of projects.
• Assist with creation of cost estimates and financial reports for all projects.
• Assist Systems Engineers and third-party services partners with scope and proposal requests for sales opportunities.
• Regularly update project plans in PSA tools with project progress.
• Monitor ISO processes for continuous improvements
• Escalate problems as necessary to Management
• Responsible for coordination of all relevant functions of CXtec and TERACAI services to ensure that customer orders are fulfilled satisfactorily.
• Manage external partner relationships and resources as needed
• Create procedures and/or make suggestions to improve existing procedures that document best practices when responding to client billing issues, scheduling resources, and managing projects.
• Assume additional responsibilities as assigned.

Skills

Project management

Scheduling meetings

Multitasking

Communications

MS Office

High pressure environments

Education

Bachelor’s degree

CAPM certification

5 years relevant experience

Tools

MS Office

PSA tools

Job description

CXtec, a leading IT solutions provider, seeks a Project Manager to oversee project design, planning, resource management, and client satisfaction across CXtec and TERACAI services. You will coordinate with Sales, Product Management, and third-party partners to ensure timely, on-budget delivery.

The role demands CAPM certification or equivalent experience, strong communication, and a proven ability to manage IT projects in a high-pressure environment.